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ABOUT US Harry Fairbairn Kirkcaldy BMW

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Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always great service over all

Service

Salesperson was great, kept informed throughout process.

Service

No issues, all went smoothly.

Service

when I couldn't get through the call centre in Glasgow after 5 attempts the girls in the office took my booking over the phone at the kirk branch.

Service

I didn't get a call to advise when I could collect and when I took it back again to get cleaned. I again never got a call. Disappointed to have the same thing happen twice.

Service

The service team were courteous and helpful.

Service

First service, everything went ok

Service

Very helpful and instantly knew how to solve the water drain issue.

Service

Five star customer service and we're always made welcome.

Service

As above.

Service

good general service with improved dealer experience as they have modernised the dealership recently

Service

Excellent service and madewelcomed the first minute I stepped in the showroom

Service

Car ready as promised.

Service

Nothing to much bother

Service

Dealt with in a professional manner where nothing was a problem. Honesty given with regard to repairs required to the vehicle gaining trust from myself for future requirements.Special mention to Jacqueline at the Service Desk.

Service

Staff are always very helpful and knowledgable

Service

everything went very smoothly and was kept in centre very long

Service

HB Kirkcaldy service staff superb, very helpful great communication, a pleasure to deal with.that's the total opposite from my purchase experience at HB Giffnock which is the worst in my lifetime. I will deal with Kirkcaldy again but not Giffnock.

Service

Although the service should have been done before I got the car I cannot fault the service I received and the quickness of everything to get this rectified

Service

Car was washed and cleaned both times I was in and car ready for pick up on time

Service

I don't like the fact that there is a £15 insurance charge for a courtesy car. We also deal with Audi in Perth and they do not charge for a courtesy car.

Service

Everything happened according to plan.

Service

The staff were all very pleasant and the work was completed in the time specified.

Service

Very well organised and professional

Service

The team kept me informed all through the day on how the work was progressing. They were very friendly and polite and nothing was too much trouble.

Service

Only improvement would have been if the part was in stock but it is understandable that it is not viable for a company to have every part in stock.

Service

The welcome from Alan for my wife & I when dropping off the car is always very pleasing & professional. Also to receive the technicians video showing car service work completed was helpfull. Car was returned & is well.would certainly return . John.

Service

The service was ok. My other car is a Renault and they are much more accommodating around drop offs and/ or courtesy car. This makes a big difference when you are working on the day.

Service

In all my days, never have I received such fantastic service from a car dealership or service center. From the moment I walked in the door, reception, triage, service and floor sales - all were welcoming and incredibly helpful.

Service

It was eastern motors

Service

As a repeat customer i am treated like it was my first time.

Service

An EVG was meant to have been fitted at the same time, but on arrival was told the part was not in! I can't now get this part fitted until August when I am next in the UK as you were booked solid for 2 weeks.

Service

Everything went as expected no issues

Service

Excellent service

Service

Task was completed with no problem, pick up time was changed to suit myself, staff friendly and helpful, no spillages in the engine bay (oil was spilt during the last oil change)

Service

Vehicle collection from home pick up & drop off to agreed time to suit customer.

Service

Very friendly and kept me up to date with the process. Car was cleaned and work carried out in quick time.

Service

Excellent service. No worries at all

Service

They came to my work picked up car serviced it then returned it .hassle free great sevice

Service

Murray was excellent, patient and explained everything exceptionally well and believe we got an excellent deal that suited our needs as a family. Excellent service from all staff and 2nd car bought. Will definitely be back!

Sales

from the front door to the sales rep and of course the manager were very helpful

Sales

Very helpful and helped me pick my perfect car. Always kept in the loop with whats happening.

Sales

All detail requirements adddessed with enthusiastically.

Sales

Friendly helpful staff

Sales

great experience in comfortable surroundings and the staff are very pleasant and your always offered a coffee

Sales

Great service given during handover everything explained clearly and after sales service excellent

Sales

All good apart from slight problem with car when i picked it up

Sales

We were greeted by a smart and attentive receptionist. Alex Horne, the sales executive who dealt with us was very friendly and knowledgeable.

Sales

The entire purchase process was a pleasant one.

Sales

From the moment we arrived to the moment i left with my new car I was made to feel welcome. Fantastic customer service and I would highly recommend Harry Fairbairn.

Sales
hi Ms Anderson. Thank you very much for your great comments. I am delighted you had a great experience. Andy King General Manager

Salesman was in constant communication with continuous progress and status update.

Sales

Service received could not have been better.