Loading...

ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pleasant efficient service.An enjoyable experience at Harry Fairbairn Kirkcaldy.

Service

Work carried out efficiently and timeously.

Service

Exemplary service received from Harry Fairbairn BMW Kirkcaldy.

Service

Superb service.

Service

Car was serviced and mot checked as arranged and details of the work was explained and price quited

Service

On booking MOT I requested that it be done first thing as I was a waiting appointment. I was told at it had not been booked as a waiting appointment but they would do it asap. I arrived at 8.40 am and left at 11.40 am, it passed. Too long for an MOT

Service

completely satisfied

Service

Matter dealt with in quiet and efficient manner

Service

The service Manager mr Jon foster is the most person I have spoken to in a long time and certainly not what I was expecting.

Service

Mistake was made in tyre sizes but quickly rectified

Service

Only interested in fleecing the customer £150 an hour (really)

Service

It was easy to book the car for the service.

Service

they quoted a good price in a straight forward way, and they stuck by it, they helped rearrange my date too

Service

Kept informed on up to date position by Erin

Service

After initial visit my car went into safe mode,returned car and technician rechecked and found an air feed pipe had not been resecured properly,was repaired while I waited.

Service

I knocked a star off because I didn't get my phone call returned.

Service

Call Centre made appointment with me and gave me times for car in and car out. On arrival at garage was told car would not be ready at arranged time (2pm) , but 5pm instead. No point in Call Centre making appointments if garage cannot honour them.

Service

Kept uptodate with progress of the service to my car

Service

Good service however 2 days after the service both the front/rear tow-bar cover have fallen off.

Service

Very welcoming ambience in the dealership, with competent, knowledgeable, approachable staff. All work carried out to a high standard with car delivered back in a clean condition. Only slight downside was that it took over 3 hours to carry out job.

Service

On this occasion I took my car in for a service but they were unable to carry out the work because the correct oil filter was not in stock. The service advisor was very apologetic and the work was carried out satisfactorily a fortnight later.

Service

Nice people,good service

Service

Very happy with the service

Service

I have spent approximately £110 thousand pounds over the last 9 years on BMW cars and i retire in 2 years with a big lump sum, i won't be spending it at your dealership the after service has got horrendous and on this occasion worse.

Service

Good experience and good service

Service

The level of service is what I would expect from a reliable and reputable dealership

Service

Car in for 2 x warranty issues. Faults still occurring after visit.

Service

Went as expected

Service

Delighted with service overall

Service

As always I very polite, friendly and professional

Service

Everything went smoothly.

Service

My car wasn't booked in and get the staff still found time to get my car in and looked at, not to mention fixed all within 1hr

Service

Exceeded my expectations through good and consistent communication resulting in "No Surprises"

Service

Continually kept up to date with the work being done on my vehicle and hospitality offered. My vehicle was actually available before the service departments eta

Service

As above would not take car to preferred dealer

Service

The car was returned after service which included reprogramming working as I expected.

Service

Service was carried out as required.

Service

Quick and problem free.

Sales

Service was first class

Sales

Friendly, honest and professional service with no hard sell that met my requirements perfectly. Great customer care on collection of my new vehicle.

Sales

The vehicle didn't come with heated seats. It was in the last model I had and expected it this time as well. To be honest I thought this would come as standard.

Sales

Bmw representive was amazing with us

Sales

First class care and service.

Sales

Good service all round

Sales

Salesperson had excellent people skills

Sales

Perfect

Sales

Highly professional & knowledgeable staff ensured my purchasing experience was 1st class, informed and a pleasure.

Sales

The service provided was very satisfactory and I appreciated the time that the Harry Fairbairn staff spent with me explaining my queries.

Sales

Chris was first class.

Sales

good fast service with friendly staff

Sales

Friendly, knowledgeable, and helpful staff

Sales

Very Happy, We were given a demonstrator to experience the car prior to purchase. We chose our spec and Raz promptly found a suitable car. It arrived quickly, was ready for us to collect soon after and was exceptionally well presented. The whole e