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ABOUT US Harry Fairbairn Kirkcaldy BMW

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service text reminded me the day before the service was due, to make sure it was all ok . Staff were very pleasent

Service

Smooth and hassle free.

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Very happy to receive progress update; very efficient customer relations, always reliable

Service

Took a whole day for diagnosis to be done for light replacement to then be told part would need to be ordered in. I said I would wait 4 weeks for courtesy car. When I arrived on day was told courtesy car had not been returned by previous customer.

Service

Excellent service

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Staff polite and helpful but car is never ready on time.

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Very well looked after

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Can't fault the service from start to finish

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It was a simple brake fluid change. I opted to wait for my vehicle, and was told it would take one and a half hours. I was well looked after during my wait, and my car was, indeed, ready in 90 minutes.

Service

unable to find intermittent electrical fault

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Not great communication and both times it has been in it was meant to be valeted and polished which was never done,this has been outstanding since it was never done on collection from the Irvine branch.

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special mention to service dept for their courtesy

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I always feel waiting times are too long.

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Pleasant staff & welcoming to service department. Was a little bit disappointed it took 3 weeks to look at fault with key. I was advised work was being done to the workshop ramps etc.

Service

Nothing seemed to be a problem with them. Exceeded my expectations and carried out work to a high standard within a good timescale. My vehicle was picked up at my work, I was provided with a courtesy car and then my car was dropped off again.

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The sales team and the general manager were excellent. But the standard of interior valeting on handover day was dissappointing

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Lack of communication and inconvenience. Noises audible from car that were not present when purchased contrary to terms of Approved Used BMW standards. This car does not provide an enjoyable or reassuring driving experience.

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I was in for an MOT not a service

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Excellent Service and very friendly. No hard sell

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Kept up to date by Eryn

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See comments for question 1

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After buying the car the rear tail light began to stick out. I took it to Harry Fairbairn who the told me I had damaged it and removed it and had glued it back again Very angry as I would not have a clue how to do this and would never attempt such a

Service

Having your car serviced is not a problem. When you have a component failure trying to get it resolved that a different matter. Waiting two weeks before they can book your vehicle in for repair, I would say is not very customer focused.

Service

Appointment was easy to arrange at a convenient time to me. On arrival I was seen punctually and courteously. My car was ready when I expected it to be. Offered coffee, biscuits and a newspaper while I waited, and a courtesy car wash and vacuum.

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Checked everything and a little more

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Friendly staff member

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On the day you were good

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Efficiency seemed very obvious and my car was collected and ready on time agreed

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The complete professional and competence of all involved with the care of my car

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Setting aside the lack of courtesy car, I have no issues at all re service provided. All staff I had involvement with were very helpful.

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I have the service plan which I recommend. My car was ready at the given time.

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Seamless service

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Very nice to deal with...also members of staff communicate through FB messenger which is how I like to do Buisness....this dealership has a more modern approach to dealing with customers...very impressed.

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It took far too long for a basic oil service, but otherwise the work was acceptable.

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It was very good and helpful

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Pleasant efficient service.An enjoyable experience at Harry Fairbairn Kirkcaldy.

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Work carried out efficiently and timeously.

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Exemplary service received from Harry Fairbairn BMW Kirkcaldy.

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Car was serviced and mot checked as arranged and details of the work was explained and price quited

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Superb service.

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On booking MOT I requested that it be done first thing as I was a waiting appointment. I was told at it had not been booked as a waiting appointment but they would do it asap. I arrived at 8.40 am and left at 11.40 am, it passed. Too long for an MOT

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completely satisfied

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Matter dealt with in quiet and efficient manner

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The service Manager mr Jon foster is the most person I have spoken to in a long time and certainly not what I was expecting.

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Mistake was made in tyre sizes but quickly rectified

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Only interested in fleecing the customer £150 an hour (really)

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they quoted a good price in a straight forward way, and they stuck by it, they helped rearrange my date too

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It was easy to book the car for the service.

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Kept informed on up to date position by Erin

Service

After initial visit my car went into safe mode,returned car and technician rechecked and found an air feed pipe had not been resecured properly,was repaired while I waited.

Service

Superb

Sales

I have never been so pleased with by customer service like I received in this garage. I was made to feel comfortable and felt looked after from the minute I came into the show room to speaking with Callum throughout the weeks leading up to collection

Sales

Treated very well by staff, friendly and approachable

Sales

See above

Sales

The good feeling staying with you after you have left the showroom

Sales

As of the above Staff were all very polite & helpful with their suggestions & advice Jimmy Robertson was first class kept us informed & helped us with his great advice on the car

Sales

Very helpful and polite.

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Quick and problem free.

Sales

Service was first class

Sales

Friendly, honest and professional service with no hard sell that met my requirements perfectly. Great customer care on collection of my new vehicle.

Sales

The vehicle didn't come with heated seats. It was in the last model I had and expected it this time as well. To be honest I thought this would come as standard.

Sales

Bmw representive was amazing with us

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First class care and service.

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Good service all round

Sales

Salesperson had excellent people skills