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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Pleasant efficient service.An enjoyable experience at Harry Fairbairn Kirkcaldy.
Work carried out efficiently and timeously.
Exemplary service received from Harry Fairbairn BMW Kirkcaldy.
Car was serviced and mot checked as arranged and details of the work was explained and price quited
On booking MOT I requested that it be done first thing as I was a waiting appointment. I was told at it had not been booked as a waiting appointment but they would do it asap. I arrived at 8.40 am and left at 11.40 am, it passed. Too long for an MOT
Matter dealt with in quiet and efficient manner
The service Manager mr Jon foster is the most person I have spoken to in a long time and certainly not what I was expecting.
Mistake was made in tyre sizes but quickly rectified
Only interested in fleecing the customer £150 an hour (really)
It was easy to book the car for the service.
they quoted a good price in a straight forward way, and they stuck by it, they helped rearrange my date too
Kept informed on up to date position by Erin
After initial visit my car went into safe mode,returned car and technician rechecked and found an air feed pipe had not been resecured properly,was repaired while I waited.
I knocked a star off because I didn't get my phone call returned.
Call Centre made appointment with me and gave me times for car in and car out. On arrival at garage was told car would not be ready at arranged time (2pm) , but 5pm instead. No point in Call Centre making appointments if garage cannot honour them.
Kept uptodate with progress of the service to my car
Good service however 2 days after the service both the front/rear tow-bar cover have fallen off.
Very welcoming ambience in the dealership, with competent, knowledgeable, approachable staff. All work carried out to a high standard with car delivered back in a clean condition. Only slight downside was that it took over 3 hours to carry out job.
On this occasion I took my car in for a service but they were unable to carry out the work because the correct oil filter was not in stock. The service advisor was very apologetic and the work was carried out satisfactorily a fortnight later.
Nice people,good service
Very happy with the service
I have spent approximately £110 thousand pounds over the last 9 years on BMW cars and i retire in 2 years with a big lump sum, i won't be spending it at your dealership the after service has got horrendous and on this occasion worse.
Good experience and good service
The level of service is what I would expect from a reliable and reputable dealership
Car in for 2 x warranty issues. Faults still occurring after visit.
Went as expected
Delighted with service overall
As always I very polite, friendly and professional
Everything went smoothly.
My car wasn't booked in and get the staff still found time to get my car in and looked at, not to mention fixed all within 1hr
Exceeded my expectations through good and consistent communication resulting in "No Surprises"
Continually kept up to date with the work being done on my vehicle and hospitality offered. My vehicle was actually available before the service departments eta
As above would not take car to preferred dealer
The car was returned after service which included reprogramming working as I expected.
Service was carried out as required.
Quick and problem free.
Service was first class
Friendly, honest and professional service with no hard sell that met my requirements perfectly. Great customer care on collection of my new vehicle.
The vehicle didn't come with heated seats. It was in the last model I had and expected it this time as well. To be honest I thought this would come as standard.
Bmw representive was amazing with us
First class care and service.
Good service all round
Salesperson had excellent people skills
Highly professional & knowledgeable staff ensured my purchasing experience was 1st class, informed and a pleasure.
The service provided was very satisfactory and I appreciated the time that the Harry Fairbairn staff spent with me explaining my queries.
Chris was first class.
good fast service with friendly staff
Friendly, knowledgeable, and helpful staff
Very Happy, We were given a demonstrator to experience the car prior to purchase. We chose our spec and Raz promptly found a suitable car. It arrived quickly, was ready for us to collect soon after and was exceptionally well presented. The whole e