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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All staff in Harry Fairbairn were pleasant and helpful with our service

Service

Excellent staff & everyone likes to go the extra mile to make you feel special & valued.

Service

Very efficient, car cleaned also .

Service

Always comfortable and welcoming with coffee on tap. My only slight niggle is that it can sometimes take many hours so perhaps too many customers have their cars serviced at any one time.

Service

Any fault has always been rectified first time.never any need to go back. Courteous cup of coffee etc offered during wait.

Service

From the beginning we have been treated with close attention, friendliness and respect, and it is hard to think of any way in which our experience could be bettered.

Service

I was asked to pay for the courtesy car, as my car was in for a BMW repair under warranty I was a little put off by being asked to pay. I did raise this with the garage, and they removed the charge for the courtesy car,

Service

Kept well informed and explanations given for any issues. All staff friendly and helpful, particularly Jacqueline and Alan.

Service

First class from start to finish

Service

Everything went well, thought they may have cleaned the car properly

Service

Excellent from booking in to final collection of car and vehicle sign off....

Service

Did everything on time and communicated well.

Service

Excellent and prompt service.

Service

They are courteous and go the extra mile to give customer satisfaction.

Service

Service was excellent

Service

Prompt attention car ready when agreed

Service

Customer service over phone excellent - courteous and knowledgeable. Car was picked up and again service was faultless

Service

Communicative, relaible value.

Service

On this occasion i was told the job would be a quick one (AdBlu top up) but in the end I was there over an hour.

Service
I am sorry the visit was longer than expected. We have taken your points on board to help us improve. Andy King Head of Business

THEY DID WHAT THEY PROMISED

Service

The excellent greeting service to the customer and efficient speed of Seville

Service

Would of been 5 stars but when I brought my car in the first time, I was waiting for my car to get washed & hoovered, 50 mins later I get my keys and my car wasn’t washed or hoovered so god knows why I was waiting for 50 mins.

Service

Razwan who dealt with my purchase was excellent from start to finish. I have now purchased 2 vehicles from Harry Fairbairn, Kirkcaldy and both times I have dealt with Raz. A superb representative of the BMW brand.

Service

They are simply the best. No hassle nothing is a problem.

Service

We were given a time the car would be ready and as always BMW delivered on there promise.

Service

Just waiting on BMW releasing the update for the warranty

Service

Great service. Made an exceptional effort from walking in the show room to getting my car back.

Service

All aspects of the service, from start to finish, were handled professionally and efficiently.

Service

Service arrangements fell short. Spoke with service manager afterwards tknhopefullt bave the problems fixed for next time

Service

Good service.

Service

See above - no communications really and no follow up

Service

Usual good service but would have been nice to have been offered refreshments.

Service

There is no effort to help customer. Subjective, contradictory reasons for a diagnosis of the problem has lead to a legitimate claim under AUC beinG refused. Been a customer of BMW (Phoenix/Harry Fairbairn) for years. I will never go back.

Service

I really appreciated the receptionist going over the jobsheet for my car when I dropped it off and explaining what the service would entail. Unfortunately, my car has to return for a software update as the internet was not working on the day.

Service
Thank you for your feedback and taking the time to fill out our survey, it helps us continually impove our customer service, Andy King Head of Business.

Efficient. Cost as agreed. Kept informed re progress. Ready when said it would be. Cleaned.

Service

good service on each occasion I visit .

Service

Job done to high standards

Service

Friendly helpful staff alway accommodate our needs

Service
Thank you again, sorry I missed you when you were in. Andy King Head of Business

Very courteous staff very obliging and knowledgable

Service

Efficient and professional

Service

As previous answer

Service

as expected

Service

Good customer service, but car wasn't cleaned well, particularly the bonnet.

Service

Car was taken in early morning and i was given a courtesy car so i could continue working, Was called when car was ready and as soon as i collected it had been washed and waiting for me.

Service

My visit was for a drivers air bag recall. On leaving after the re fit , the proximity switch was too sensitive so the Horn would sound when driving. So returned to dealership and it was reset promptly.

Service

Car repaired quickly,and good communication

Service

Excellent service on the day, happy with service received on the day.

Service

Customer care is consistently excellent.

Service

Car taken in to the dealership by a member of staff who we know to cause minimum disruption to my schedule. This is really above and beyond what would be expected.

Service

Missed on last star due to two things, on arrival didn't recognise my booking (had to go into the computer system) and on pick up car was not totally ready (extra 10 min wait)

Service

No issues with service.

Service

I was told my car was getting a full software update but was not told exactly as I wanted.

Service

Constantly chasing for a repair to be completed and keep getting the same answer, we will call you back and they do not

Service

Car went in to get checked for knocking noise fault was diagnosed straight away unlike previously at eastern BMW when told there was nothing wrong with it twice

Service

Did everything as promised

Service

I am satisfied customer of many years and Harry Fairbairn Kirkcaldy. This BMW centre is a haven of quality product and service delivery.

Service

Never experienced an such ability to respond quickly and efficiently to any issues or general queries that I have had. The experience I have received has been first class all the way.

Service

Staff were very helpful and kept me informed of the progress of my new car throughout the process

Sales

Nice showroom and all staff very welcoming. Great range too

Sales
Thank you for your great feedback. Andy King Head of Business

Very welcoming.. Good explanation

Sales
Thank you for your feedback, I am glad to hear your had a great experience and we were easy to deal with. Andy King Head of Business

As answer before, the BMW Specialist was also excellent.

Sales
Thank you for your feedback, and thank you once again for your continued business. Andy King Head of Business

The whole process was so easy and simple

Sales
Thank you for your great feedback, Andy King Head of Business

Raz the Sales Manager was knowledgeable, attentive and took the time to understand my requirements. Can't fault him in any way

Sales

Overall experience was positive other than the length of time the handover took to complete. Spent a great deal of time signing documents both physically and electronically. I feel this process requires streamlining.

Sales
Thank you for your comments. We are currently in the process of reducing the number of signatures required through out the whole sales process. We are working very closely with our partners to streamline as best we can. Kind regards Andy King

Our salesman Raz could not do enough for us , made us feel welcome. We test drove a couple of cars and we were also given a very nice car while our new one was getting fixed

Sales
Thank you for your kind words, I am so glad to hear, the service was great.

Listened carefully to my needs and priorities and made some very helpful suggestions.

Sales
Thank you for your word. I am delighted to hear we best matched your needs and thank you for choosing Harry Fairbairn Kirkcaldy. Andy King

Coffee was great and very relaxed . My car was gleaming in doors as we came in

Sales
Thank you very much once again for your business. Glad you enjoyed our coffee, pop in anytime for a cup. Andy King

Salesman Adam went the extra mile,kept us fully informed at every stage

Sales

All transactions where swift smooth and made easy to follow and understand

Sales
Hank you for your kind words, I am delighted to hear the service was excellent. Andy King

Everything was done professionally.

Sales

Beautiful design

Sales

Loved the whole buying experience. Nothing to complain about.

Sales
We are so happy to hear your experience was great, thank your for your business and making the journey to purchase your new car from us. Andy King

Only not so plus point was although a very nice chap, the genius wasn’t so genius. Everything else was spot on.

Sales

Extremely satisfied, was kept up to date with what was happening during the process and couldn't have been happier when my new BMW arrived in the showroom and was unveiled to me.

Sales

A nice welcome when you walk in the door, attentive staff but not overbearing, friendly and knowledgeable at every stage. They all helped make buying the car a brilliant experience and have already decided to get out next car from there.

Sales

Nothing was to much trouble in every way ,Dealt with salesman Sean Harley he was very professional , knowledgeable , and was very easy to talk to .

Sales

Friendly, professional service. Salesman also checked various avenues to make sure I was getting the best deal and best of all no pressure at point of sale.

Sales

Extremely satisfied with salesman, 'genius' and after sales follow up