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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As previous answer

Service

as expected

Service

Good customer service, but car wasn't cleaned well, particularly the bonnet.

Service

Car was taken in early morning and i was given a courtesy car so i could continue working, Was called when car was ready and as soon as i collected it had been washed and waiting for me.

Service

My visit was for a drivers air bag recall. On leaving after the re fit , the proximity switch was too sensitive so the Horn would sound when driving. So returned to dealership and it was reset promptly.

Service

Car repaired quickly,and good communication

Service

Excellent service on the day, happy with service received on the day.

Service

Customer care is consistently excellent.

Service

Car taken in to the dealership by a member of staff who we know to cause minimum disruption to my schedule. This is really above and beyond what would be expected.

Service

Missed on last star due to two things, on arrival didn't recognise my booking (had to go into the computer system) and on pick up car was not totally ready (extra 10 min wait)

Service

No issues with service.

Service

Car went in to get checked for knocking noise fault was diagnosed straight away unlike previously at eastern BMW when told there was nothing wrong with it twice

Service

I was told my car was getting a full software update but was not told exactly as I wanted.

Service

Constantly chasing for a repair to be completed and keep getting the same answer, we will call you back and they do not

Service

Did everything as promised

Service

Never experienced an such ability to respond quickly and efficiently to any issues or general queries that I have had. The experience I have received has been first class all the way.

Service

I am satisfied customer of many years and Harry Fairbairn Kirkcaldy. This BMW centre is a haven of quality product and service delivery.

Service

All the staff I met acted in a very professional manner. The showroom and the cars in it were immaculate.

Service

Car went in at 8am and after discussion with the representative where I explained that I was just going to wait till it was completed, they were able to get it through quicker & was serviced in under 2 hours.

Service

First class

Service

Quick, efficient, friendly service.

Service

Car is returned when they say it will. What more do you want

Service

My car was taken in early in the morning due to my work hours and picked up late on the same day

Service

Your staff are of the highest quality.

Service

Seamless

Service

Professionalism and service was excellent. Given I did not book an appointment very accommodating and helpful.

Service

Efficient service, courteous and professional staff

Service

Customer service provided by all departments was excellent. Had previously very poor customer service from Dundee branch on two occasions hence change in dealership, previously Dundee branch damaged vehicle and failed to communicate as agreed.

Service

Eunice is always excellent

Service

welcoming, efficient, professional, good customer service overall

Service

Everything that was to be done was done

Service

Good service on this occasion

Service

Good customer service with a professional approach.

Service

I waited in showroom for my car , but unfortunately no one told the person doing the valet that I was waiting. My car sat outside ready for over half an hour before I made service department aware of this. Poor inter department communication.

Service

polite, efficient, and will continue to travel there, even though other BMW dealerships are nearer. Those i dealt with for recent servicing and repairs were courteous and answered and dealt with everything i asked, nice to have courtesy wash/clean

Service

great customer care before and after sales.

Service

Service good but sometimes feel that they are aligned to BMW rather than me.

Service

per above -have previously been "all about BMW" having owned / driven this make since 1966 through work and home. Not convinced that my current situation will be solved 100% so reserving judgement meantime

Service

Managed to accommodate my need to service my car at very short notice.

Service

I have never had any issues or qualms with the garage staff dealing with my car.

Service

Made to feel welcome on arrival at garage and thereafter treatment was friendly and professional. Car was ready when advised. It was pouring rain when I went to pick it up and I was taken to it under an umbrella - a nice touch.

Service

Car was in for seat belt repair after puppy damage and MOT. Price was fixed, car was returned cleaned and seems to run better than before.

Service

I have noticed greasy fingerprints and dirty feet marks on white leather interior. On a door handle, on bottom part of the door and threshold.Pics available on request

Service

From the moment I arrived I was treated with great courtesy.

Service

Always great service over all

Service

Salesperson was great, kept informed throughout process.

Service

No issues, all went smoothly.

Service

when I couldn't get through the call centre in Glasgow after 5 attempts the girls in the office took my booking over the phone at the kirk branch.

Service

I didn't get a call to advise when I could collect and when I took it back again to get cleaned. I again never got a call. Disappointed to have the same thing happen twice.

Service

First service, everything went ok

Service

The service team were courteous and helpful.

Service

Very helpful and instantly knew how to solve the water drain issue.

Service

Five star customer service and we're always made welcome.

Service

As above.

Service

Excellent service and madewelcomed the first minute I stepped in the showroom

Service

good general service with improved dealer experience as they have modernised the dealership recently

Service

Listened carefully to my needs and priorities and made some very helpful suggestions.

Sales

Coffee was great and very relaxed . My car was gleaming in doors as we came in

Sales

All transactions where swift smooth and made easy to follow and understand

Sales

Salesman Adam went the extra mile,kept us fully informed at every stage

Sales

Everything was done professionally.

Sales

Beautiful design

Sales

Only not so plus point was although a very nice chap, the genius wasn’t so genius. Everything else was spot on.

Sales

Loved the whole buying experience. Nothing to complain about.

Sales

Extremely satisfied, was kept up to date with what was happening during the process and couldn't have been happier when my new BMW arrived in the showroom and was unveiled to me.

Sales

A nice welcome when you walk in the door, attentive staff but not overbearing, friendly and knowledgeable at every stage. They all helped make buying the car a brilliant experience and have already decided to get out next car from there.

Sales

Nothing was to much trouble in every way ,Dealt with salesman Sean Harley he was very professional , knowledgeable , and was very easy to talk to .

Sales

Extremely satisfied with salesman, 'genius' and after sales follow up

Sales

Friendly, professional service. Salesman also checked various avenues to make sure I was getting the best deal and best of all no pressure at point of sale.

Sales

The salesman, Murray Fotheringham, was very patient ands listened carefully to what it was I was looking for. Nothing was too much trouble for him. He then worked hard to source the car which I bought.

Sales

Ease of purchase, developed relationship with staff who look after my interests, and they keep in touch after the sale.

Sales

As above

Sales

The sales manager, Jimmy Robertson, was as ever very efficient in sourcing me the car exactly as I wanted it & having it ready for me when I came to the showroom. The "genius" Oliver, was very knowledgeable and polite & I loved the video of the car.

Sales

Desirable product backed up by a very smooth buying process.

Sales
I am glad your recent experience was a great one, and you found it easy to deal with us. Thank you once again for your business. Andy King General Manager

No problems

Sales

Very friendly helpful staff.

Sales
Thank you for your comments, I am so glad this is the best car your have ever had. Thanks for your business Andy King General Manager

Very satisfied

Sales

The sales person answered all my questions and got the best deal for me

Sales
Thank you very much for your review and I am glad your are happy with your experience and deal. Many thanks for your business Andy King General Manager

Murray was excellent, patient and explained everything exceptionally well and believe we got an excellent deal that suited our needs as a family. Excellent service from all staff and 2nd car bought. Will definitely be back!

Sales
Thank your very much for your kind words. I am glad your recent experience was great and Murray will be very happy to read these comments as I was. Thank you very much for your business. Andy King General Manager

from the front door to the sales rep and of course the manager were very helpful