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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The Staff were very helpful, especially Jackie who dealt with us most of the day and she went above and beyond for us whilst our car had work done on it.

Service

Car collected,given MOT and returned as promised.

Service

I have an ongoing concern about my car.

Service

excellent service from alex the sales executive

Service

Very good. Someone collected car and returned it later. Very pleasant young man

Service

Again, Harry Fairbairn has been excellent but repairs have been completed at Kia which I was not happy with.

Service

Any problems were handled quickly and efficiently

Service

Friendly, courteous, professional and personal service

Service

Good service

Service

Excellent service. Car was repaired and returned from Scotland to Oxfordshire in a timely manner

Service

Always get good service and more importantly if they make a mistake they always apologise

Service

Do everything right from the Time you book you service make you as a customer feel important to bmw

Service

Very promp service

Service

Professional staff and environment. Work completed on time and fully

Service

Good service

Service

Excellent in every way

Service

Pleased with service

Service

Very helpful, nothing was an issue.

Service

Main concern is relating to my gearbox. After car being retained by HF at a service to repair a leak and other issues with the gearbox (Which was covered by the warranty) the gearbox emitted a rattle which has not been resolved.

Service

As proviously answered a first class service.

Service

Several problems arose1) on brake fluid change, 2 calliper drain nipples were damaged and callipers needed replaced. I had to bring the car back for this as no callipers were in stock despite this being a common problem. 2) MOT date changed

Service

Amazing/ friendly / helpful customer service

Service

All work carried out in quick time, and kept up to speed with what was being done.

Service

I bought my BMW from Grassicks, Perth who have recently been taken over. As they don't now give the same customer service I contacted Harry Fairbairn.They were very professional and went out of their way to meet my requirements.

Service

The small defects were checked and repaired as necessary.

Service

Customer service was excellent.

Service

We liked there approach and this made you feel good for being there.

Service

No problems, start to finnish

Service

Alex horne was the absolutley great for dealing with us without issue and have since dealt with Roza Cunningham recently again, without issue.

Service

Every thing was explained to me what was to be done

Service

Great customer experience

Service

Excellent customer focus and attention to detail.

Service

There is always room for improvement

Service

All staff in Harry Fairbairn were pleasant and helpful with our service

Service

Excellent staff & everyone likes to go the extra mile to make you feel special & valued.

Service

Very efficient, car cleaned also .

Service

Always comfortable and welcoming with coffee on tap. My only slight niggle is that it can sometimes take many hours so perhaps too many customers have their cars serviced at any one time.

Service

From the beginning we have been treated with close attention, friendliness and respect, and it is hard to think of any way in which our experience could be bettered.

Service

Any fault has always been rectified first time.never any need to go back. Courteous cup of coffee etc offered during wait.

Service

I was asked to pay for the courtesy car, as my car was in for a BMW repair under warranty I was a little put off by being asked to pay. I did raise this with the garage, and they removed the charge for the courtesy car,

Service

Kept well informed and explanations given for any issues. All staff friendly and helpful, particularly Jacqueline and Alan.

Service

Excellent from booking in to final collection of car and vehicle sign off....

Service

Everything went well, thought they may have cleaned the car properly

Service

First class from start to finish

Service

As mentioned above the staff were extremely patient and helpful throughout the car selection and purchase. I loved those tiny things like, car put on a display just so I can see it its all glory while sorting my final documentation :)

Sales

I believe that answer I gave in the first box should make it clear that the first venture was a mistake. The second time the sales exec mad sure that the Tourer was the right car for me - i find it east to get in and to leave the car ii suits

Sales
Thank you for your comments, I am glad your new cars fits your requirements better than your last car. Andy King, Head of Business

Sales man explained everything to me about car etc & time was not a issue .

Sales

Great experience and the expert talked me through every aspect of the cars features.

Sales

Excellent service!