From start to finish whether buying a BMW or servicing requirements of my vehicle the end to end customer experience is excellent and consistently high. The service technicians are great and the video vehicle health checks are highly informative.

Usual very competent service Very good to deal with

Despite covid restrictions all service requirements made sure I was as safe as could be. I was kept informed of progress and my vehicle was returned to me washed and vacuumed.

In and out in no time!

Excellent service, really appreciate the pick up and deliver service.

Really good customer support from Hannah. The whole process was clear, fast and effortless.

I used this dealership as this is where I bought my car from, so I like to use the dealership i purchase my cars from for servicing so I get to know staff and get a good relationship with them. Appointment given within 3 days of going online.

The staff at Harry Fairbairn Kirkcaldy are very helpful and friendly.

Accurate assessment of required work.

I have previously purchased my BMWs through another dealer, but was required to use Harry Fairbairn due to COVID restrictions. My experience was excellent, from the initial call, through to return of my vehicle.

Efficient, friendly. Kept me advised of progress of work being done. Helpful

Easygoing

No hitches.

I can't think of an area which could have been significantly improved.

Good pre booking information. Friendly staff at dealership and prompt resolution of issues that arose ie warranty repairs

Service was carried out promptly and efficiently.

Eunice Myles in the Harry Fairbairn Kirkcaldy service department is professional and ensures exceptional customer service

They were so helpful and made it all so easy

The problem I had was identified and resolved. I was kept in loop at all times.

Very helpful and keeping in touch when the car was ready

Easy and very helpful to drop off and collect plus good contact in between

I was kept informed regularly about the progress of my repair and delivery of the part required.

No problems car picked up and delivered as arranged

Service is really excellent. Lovely young man picked up my car and returned it then came back again to fit windscreen wipers which were not in stock. Also Eunice was great, took forward my concern about wipers and got it sorted no problems. 10/10

No issues

Considering COVID restrictions, Overall experience contained no issues

Nice to be kept informed

No complaints. Very efficient

No issues at all

Lovely place and staff and waiting area

The service is always as expected.

First class service from start to finish

All staff at Harry Fairbairn are always courteous and always ensure that you are satisfied with all aspects of their work.

Friendly helpful service

Handovers and service was Really good

quick and painless