Loading...

ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No issues at all

Service

Good service

Service

I give top marks as the staff who aim to deliver my requests promptly . my car wiper blades were ordered and fitted in the matter of hours with great communication along the way. Kept in the loop and always refreshments when in showroom.

Service

I went in to get a tyre puncture repaired on my M235i They kindly said it would be free of charge. Unfortunately the alloy received a little damage. However this was rectified without hesitation. I cannot fault the way they looked after me.

Service

Seamless operation from start to finish.

Service

If I feel I have had poor service I would politely say so. If I have had good service I also speak up. I actually phoned to thank the people who carried out the work because it was excellent.

Service

I was advised the air bag re-call would take approx. 90 mins.The work was completed in under 90 mins.My car was also valeted and washed.

Service

Helpful polite great service.

Service

Trouble free, everything explained

Service

Everything about the dealership gives the reassurance of efficient professionalism but in a friendly manner. To be honest in 40 years of motoring this is the best dealership I have experienced. I would heartily recommend them to anyone.

Service

Good communication and service

Service

The work was carried out to my satisfaction and in good time

Service

The friendliness and professionalism shown by the staff

Service

Good attentive staff.

Service

Got the job done on time

Service

Always looked after

Service

We were kept informed of the whole process and were given access to a video feed to see for ourselves

Service

Excellent customer service from Unice however I’m not convinced that the issue I went in with was resolved properly. I still have an issue with breaks but not sure I will bother going back as I’ve lost faith in the branch.

Service

Quality of car, professional service and extremely competent staff.

Service

Great price and service

Service

Excellent workmanship and communication.

Service

Will never use them again

Service

Friendly, calm, helpful, no hassle service.

Service

A well deserved 5, due to the fact that the team in Kirkcaldy go above and beyond.

Service

Friendly staff

Service

Very friendly and helpful staff

Service

trye pressure wrong wrong levels of add blue added valet not done properly

Service

Disappointed very poor service let down on a massive scale

Service

Very helpful service department and accommodating great concierge

Service

Despite alerting at the service that there was a problem with the cd which was not rectified and they did not inform me I then had another visit arranged about another matter and I mentioned the cd but I have to arrange a third visit for this

Service

Kept informed , sent a citnow video, all staff very friendly

Service

Took longer than I was told and valet wasn't the best

Service

See above.

Service

Time from walking in the door to pre-booked service starting was on the long side.

Service

It was fine, the staff were friendly enough but for me overly. I completely understand customer satisfaction is paramount but I recon if I’d asked someone to tie my shoe laces in there they would’ve done it. Relax guys.... we’re all human after all

Service

On previous occasion, car was returned much later than promised but overall very good d levels of service

Service

No issues

Service

From the meet and greet to the service admin personnel, all very welcoming and knowledgeable with the added feeling of being important and special to them.

Service

Service carried out without causing any disruption to my daily workload

Service

I was not completely satisfied due to the time it took both when buying the car and when picking up the vehicle. My wife and myself were left waiting on our own one a number of occasions especially during our first visit.

Service

service completed 30 minutes later than originally advised

Service

Very efficient service dept.

Service

Same as before. Easy to drop my car off & it was available in a timely manner

Service

Good communication and explanation of what was needed for my car.

Service

Service MOT mini valet and car washed all in one visit.

Service

no appointment emergency tyre replacement

Service

The price and service was very good.

Service

Fixed problem eventually but I was without a car for three days, not offered courtesy car. Poor ??

Service

I was treated very well by all the staff, and the sales advisor was excellent.

Sales

Charmaine Wright is an excellent salesperson, dealt with my queries easily and allowed me to own a 335d, my dream car

Sales

First class service from a very knowledgeable professional salesman

Sales

The salesman was brilliant

Sales

From start to finish my experience was awesome especially the unveiling of my car that was fantastic and made me feel amazing.

Sales

I had no problems.

Sales

Hassle free experience.

Sales

Excellent service from Razwan Safdar

Sales
Thank you very much for your feedback and thank you once again for your business, Andy King, Head of Business