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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Boot not hoovered, despite empty and rest of car done.Wipers checked but still not greatAsked for bumper dent to be costed but didnt happen

Service

The issue I had with my vehicle has not been rectified and will most likely occur again.

Service

The staff were welcoming and friendly. I was kept well-informed during the process and the car was ready on time, with no "nasty surprises" waiting.

Service

All handled efficiently but the requirement for a second visit could have been resolved with either more proactive intervention of BMW review.

Service

When I telephoned the dealership and explained my problem I was not expecting to have my vehicle seen that day. Nevertheless the dealership arranged a late afternoon appointment and throughout my time there I was given first class treatment.

Service

Service is of impeccable standard. Staff were excellent, exceptionally efficient and friendly. Got a video of our car being serviced. Was valeted and took no time at all before we were called to come and collect our car.

Service

Good people.

Service

Absolutely no issues at all.

Service

I habe been going to this location for 14years. Apart from a few hiccups the service has been very good. Having said that the service section could improve but the sales side are pretty consistent.

Service

The work was done on time etc. But the labour charge for a standard service was high. Therefore only fairly satisfied overall.

Service

Service completed and updates sent during the service, time was taken to ensure I was aware of what was going on.

Service

Great communication, staff were friendly and the vehicle is in great order. They even gave it a hoover and clean.

Service

Replaced a tyre but identified expensive problems with front suspension.

Service

They did the job they set out to do,nothing more nothing less.

Service

After initial lack of information from BMW Harry Fairbairn responded well.

Service

Would have given a score of 5 but car was returned unwashed in places.

Service

Good service but part which had fallen off accelerator pedal and which I gave to Service Reception was retained but NOT FITTED.I WILL EXPECT CONTACT ONCE YOU SEE THIS COMPLAINT.

Service

Staff were all friendly and helpful. Didn't keep me waiting for too long.

Service

apart from what was mentioned above, the work done appears to have been done to a good standard

Service

Great customer service.

Service

Big improvement from previous poor experience at a service

Service

Everything done - car taken on time and available as arranged

Service

Nice friendly staff who will go the extra mile to make sure you have an good experience

Service

The dealer is extremely poor at returning calls. Despite front desk saying I would get a call back, it often took 2 or 3 calls from me to be able to speak with the service advisor

Service

Happy that everything was explained and card was returned in a good condition

Service

Everything went to plan

Service

Friendly, helpful staff. Kept notified

Service

I was contacted the day before as a reminder. Although a loan car was unavailabe for the day in question my car was collected and delivered back within the time specified by the branch washed and hoovered inside.

Service

Efficient and courteous. Did not pick up oil leak at MOT or end of warranty check

Service

Everything was excellent except losing a courtesy car. Found me another one with no issue however.

Service

Very happy with the experience.

Service

Asked for car to be Mot’d. Told it had 3 damaged tyres thus no test. Would have expected a BMW garage to have checked car and advised if anything else needed. Collected car to find it was not washed or valeted. First time ever in BMW & Audi garages.

Service

I had car booked in for service and MOT. While all went well on this occasion and I was kept very well informed I wasn’t made awar that harry Fairbairn price matched on MOT’s.

Service

Good garage with attentive staff.

Service

What went in for didn't get fixed, had to go back in abain, after having it for 8 hours, then back in again and still not fixed. Going in for a third time, watch this space.

Service

Staff are very friendly and more than happy to help

Service

Kept informed all the way through out my car being in the branch. When timings were going to be a problem a new appointment was immediately made and my car was returned to myself in plenty of time.

Service

Easy to book, very polite and efficient service

Service

My service and MOT were done quickly. I was told that one of my tyres was damaged and had to be replaced. I was sent a video clip showing me the damage which I thought was excellent

Service

Organised reliable and delivered what they said they would!

Service

As above friendly and always willing to help and accommodate

Service

Everything went like clockwork

Service

Excellent after care service.

Service

Raz had my car ready for me on the day I had come home from my holiday and had my private plate on for collection.

Sales

Private registration paperwork was not handled correctly at the beginning of the process so I am still without my private plate 4 weeks on. This has detracted from the overall completely satisfied experience.

Sales

Again, everything that I think could have been done, was.

Sales

Always kept updated on the process.

Sales

first class ....... BMW .... what else never mind the cow jumping over the moon.... I jumped over JUPITER when i took delivery

Sales

hassle free purchase

Sales

The sales exec. was first class and made me feel quite relaxed, both during and after the sale was completed, including the hand over

Sales

Very helpful and friendly staff

Sales

I was kept informed all the way up to I picked up the car.

Sales

Car was gleaming and in display area with our names on it. Small touch but nice

Sales

First class service even down to been offered hot drinks

Sales
Thank you very much for your valued feedback. We are delighted the service you received was first class. Many thanks for you business and hope you continue to enjoy your new car. Andy King Head of Business