Well looked after under current guidelines

Team were friendly. Clearly stretched on resources due to covid

Fast efficient service, regularly updated on progress. As a returning customer it is nice to be recognised by staff, makes the service more personal.

Kirsty was very professional, helpful and she clearly cared about giving great service.

The work was carried out to my complete satisfaction and the car was returned to me in pristine condition at the scheduled time.

Staff are welcoming, the service advisor was so helpful and polite.

Very friendly staff.

The service assistant was very pleasant at booking in time and also at pickup. I had said I needed the car by 1500, she phoned at 1230 to say car was ready. Very good service in Covid Britain.

Could not fault them at all. As they were not doing the 'pick up car at home' at the moment, I was a bit wary of a 'waiting service'. Garage was exceptionally clean, plenty space between seats. Service was completed well within the two hours.

Very helpful and frequently.

Very helpful

Explained in advance, kept informed and done on time, exactly as you would wish for.

Good communication, everything was carried out as expected

The service and feedback was excellent

Eryn, the service adviser, was personable and knowledgable

It was great to receive a video of my car in service and that your technicians found a fault in my rear suspension that was taken care of during my service.

From the initial phone call to then return of my car, I was informed of everything of what to expect and when and how my car was returned (due to covid) brilliant staff

As always exceptional service

Service is excellent

Excellent service

The way they try to give you the BMW experience

I can't think of anything that would improve the service experience.

Great service. Highly Recomended.

Courteous and friendly staff.

Car was treated professionally and was ready on time with good service

I was kept up to date on how my car was getting on with its service. It felt like they were keeping me informed of how my pride and joy was and how it was being treated. This was good to know.

Excellent customer service Warm and professional team

Problem found, parts ordered and repaired in same day.

No issues at all as usual!

Great service delivered in a very Covid 19 protective environment!

Great service. Kept us informed the whole time yhe car was in

Everything was easy with good communication before appointment and car was already on time.

Had no issues, was kept well informed all the way through the process

Staff deliver a high class service and video showing car being checked a great touch

Efficient friendly staff and a covid safe environment. The instructional video was excellent.

It was really down to the excellent service by Callum Graham as my son in law had just purchased a new car from him.

Straight forward and easily completed transaction

Excellent service, staff extremely attentive and courteous.

I had a few trips into the garage and on all occasions I wasn't kept waiting for any length of time. Very happy with service throughout.

Excellent service from Jimmy Robertson & Euan Kennedy at H. Fairbairn Kirkcaldy. Showroom is pristine with lovely display of vehicles. All aspects of ordering/delivery were meticulously & professionally handled, but with nice personal touches too.

Sales Rep worked hard to get the exact model and spec I was looking for.

All the staff I interacted with at Harry Fairbain were well presented polite and helpfull. The sales agent Mr Robertson's was very knowledgeable with regards to all aspects of the vehical.