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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
They carried out the work and kept me informed. During these covid times getting to and from the dealer is not always easy but they were very accommodating whenever I managed to arrive.
Staff are well informed and very pleasant
Provided every thing I needed and nothing was a problem for them to deal with. Could not have done more. Brilliant team.
Nothing went wrong. Everything done on time. Staff helpful and friendly.
No problems experienced. All progressed as per schedule and car was ready as arranged.
DOUGLAS PARK, Stirling did everything they could to retain my business and provided an exemplary level of service.
All went smoothly despite still having to cope with the pandemic.
I was informed of the process at all stages of the repair and readiness. Great communication
Good customer service, and basic repair carried out.
Car was recalled for fault which was quickly sorted while I waited with a complimentary wash which was a nice touch !
I was kept informed of what stage my car was at during the service
Friendly service advisor kept me informed on progress with my vehicle
Perfect service, no issues whatsoever. Very friendly & helpful staff.
Good service keep you up to date when working on my car
Very satisfied, as per usual.
Harry Fairbairn made the experience stress free. They were very helpfyl
From arranging service to hand back staff were excellent
understood what was required from the get-go
I felt that the service was very good.
Very Friendly service reps, good service options given, car was collected and dropped off at my home in a timely manor
Efficient and friendly.
Online booking worked a treat and I was kept informed on the progress of my car while it was in for a service. The personal collect and delivery of my car was especially welcomed and appreciated.
Service receptionist Hannah kept us informed on progress throughout the day
service car collected and returned in tiptop condition
Couldn't have been better, they even gave me a courtesy car when I hadn't organised one in advance.
Calum my sales person made everything easy and was there to help with any changes to my 9rder
Quick and very informative
No problems occurred
Excellent customer service - polite, courteous and professional. Car looked after like it should be
Efficient and knowledgeable sales staff. All efforts made ahead of delivery to keep me informed of progress, along with useful links to relevant information and videos on the vehicles key functions. Vehicle handover was to the level expected.
Very good customer care so far, hopefully that continues. I have found that it's when things go wrong you can really tell what the customer care is like, so time well tell, but so far..excellent.
No issues at all
Oh where do I start fantastic from start to finish David Corstorphine was so helpful and I would recommend that he is given some recognition
The purchase was made online due to COVID regulations, but this was well handles by staff and the communication was generally good. Delivery was permitted at the Centre as restrictions were eased and the experience was personalised and gratifying
Always felt special and the care and attention was first class.
Nothing is ever perfect, but this experience was very good and I was happy with how it was handled and handed over. I thought the video done in lieu of in car walkthrough of the controls was very informative. Callum kept me informed of progress.
Quick & easy service, everything explained
Could not have been more polite and friendly and were able to answer all of my questions about the car. I have had many BMWs and i am very interested in cars and driving so i know they knew their stuff. Very professional sales team.
I was well looked after by Callum Graham and all of the staff I encountered throughout the purchase journey, they ensured I was contacted and supported the entire time.
We were kept informed every step of the way and most of the paper work was carried out by our sales advisor
Have now dealt with dealership since 2013 and this is the 5th vehicle that we have bought from them, the staff from the Valeters to the General Manager are friendly and professional.
Cannot fault the service provided