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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The sales team and the general manager were excellent. But the standard of interior valeting on handover day was dissappointing

Service

I was in for an MOT not a service

Service

Lack of communication and inconvenience. Noises audible from car that were not present when purchased contrary to terms of Approved Used BMW standards. This car does not provide an enjoyable or reassuring driving experience.

Service

Excellent Service and very friendly. No hard sell

Service

Kept up to date by Eryn

Service

See comments for question 1

Service

Having your car serviced is not a problem. When you have a component failure trying to get it resolved that a different matter. Waiting two weeks before they can book your vehicle in for repair, I would say is not very customer focused.

Service

After buying the car the rear tail light began to stick out. I took it to Harry Fairbairn who the told me I had damaged it and removed it and had glued it back again Very angry as I would not have a clue how to do this and would never attempt such a

Service

Checked everything and a little more

Service

Appointment was easy to arrange at a convenient time to me. On arrival I was seen punctually and courteously. My car was ready when I expected it to be. Offered coffee, biscuits and a newspaper while I waited, and a courtesy car wash and vacuum.

Service

Friendly staff member

Service

On the day you were good

Service

Efficiency seemed very obvious and my car was collected and ready on time agreed

Service

The complete professional and competence of all involved with the care of my car

Service

Setting aside the lack of courtesy car, I have no issues at all re service provided. All staff I had involvement with were very helpful.

Service

I have the service plan which I recommend. My car was ready at the given time.

Service

Seamless service

Service

Very nice to deal with...also members of staff communicate through FB messenger which is how I like to do Buisness....this dealership has a more modern approach to dealing with customers...very impressed.

Service

It took far too long for a basic oil service, but otherwise the work was acceptable.

Service

It was very good and helpful

Service

Pleasant efficient service.An enjoyable experience at Harry Fairbairn Kirkcaldy.

Service

Work carried out efficiently and timeously.

Service

Superb service.

Service

Car was serviced and mot checked as arranged and details of the work was explained and price quited

Service

Exemplary service received from Harry Fairbairn BMW Kirkcaldy.

Service

On booking MOT I requested that it be done first thing as I was a waiting appointment. I was told at it had not been booked as a waiting appointment but they would do it asap. I arrived at 8.40 am and left at 11.40 am, it passed. Too long for an MOT

Service

completely satisfied

Service

The service Manager mr Jon foster is the most person I have spoken to in a long time and certainly not what I was expecting.

Service

Matter dealt with in quiet and efficient manner

Service

Mistake was made in tyre sizes but quickly rectified

Service

Only interested in fleecing the customer £150 an hour (really)

Service

they quoted a good price in a straight forward way, and they stuck by it, they helped rearrange my date too

Service

It was easy to book the car for the service.

Service

Kept informed on up to date position by Erin

Service

After initial visit my car went into safe mode,returned car and technician rechecked and found an air feed pipe had not been resecured properly,was repaired while I waited.

Service

I knocked a star off because I didn't get my phone call returned.

Service

Call Centre made appointment with me and gave me times for car in and car out. On arrival at garage was told car would not be ready at arranged time (2pm) , but 5pm instead. No point in Call Centre making appointments if garage cannot honour them.

Service

Kept uptodate with progress of the service to my car

Service

Good service however 2 days after the service both the front/rear tow-bar cover have fallen off.

Service

On this occasion I took my car in for a service but they were unable to carry out the work because the correct oil filter was not in stock. The service advisor was very apologetic and the work was carried out satisfactorily a fortnight later.

Service

Very welcoming ambience in the dealership, with competent, knowledgeable, approachable staff. All work carried out to a high standard with car delivered back in a clean condition. Only slight downside was that it took over 3 hours to carry out job.

Service

Nice people,good service

Service

Very happy with the service

Service

I have spent approximately £110 thousand pounds over the last 9 years on BMW cars and i retire in 2 years with a big lump sum, i won't be spending it at your dealership the after service has got horrendous and on this occasion worse.

Service

The level of service is what I would expect from a reliable and reputable dealership

Service

Good experience and good service

Service

Car in for 2 x warranty issues. Faults still occurring after visit.

Service

Went as expected

Service

Delighted with service overall

Service

Treated very well by staff, friendly and approachable

Sales

See above

Sales

The good feeling staying with you after you have left the showroom

Sales

As of the above Staff were all very polite & helpful with their suggestions & advice Jimmy Robertson was first class kept us informed & helped us with his great advice on the car

Sales

Very helpful and polite.

Sales

Quick and problem free.

Sales

Service was first class

Sales

Friendly, honest and professional service with no hard sell that met my requirements perfectly. Great customer care on collection of my new vehicle.

Sales

The vehicle didn't come with heated seats. It was in the last model I had and expected it this time as well. To be honest I thought this would come as standard.

Sales

Bmw representive was amazing with us

Sales

First class care and service.

Sales

Good service all round

Sales

Salesperson had excellent people skills

Sales

Perfect

Sales

Highly professional & knowledgeable staff ensured my purchasing experience was 1st class, informed and a pleasure.

Sales

The service provided was very satisfactory and I appreciated the time that the Harry Fairbairn staff spent with me explaining my queries.

Sales

Chris was first class.