First class service

The most important factors at Kirkcaldy are the helpful and friendly service advisors. Honesty during the service. Being advised at all stages of the service. The concierge service when being taken to your car and the free valet service.

Should probably be 5, but that would leave no room for improvement.

The service department went out there way to make the experience as painless as possible. Making sure I had a vehicle while my car was being serviced. Even when the job took longer than expected they allowed me to keep the car , thus no inconvenience

Outstanding customer service, car washed and vacuumed at no extra charge and no fuss

Item which was identified to them (squeaking from what appeared to be the exhaust when hot), was not found and is still happening.

Trouble free visit,warranty issues resolved on first visit.

please ask the staff not to make assumptions and to read people's name correctly. the car is mine not my partner's - you assumed it was his and spoke to him and I'm not married so not a 'mrs'...

A QUALITY BRAND WITH THE QUALITY ATTITUDE TOWARDS THE CUSTOMER

Unsuitable courtesy car, only offered a mini cooper convertible when I have a 1 year old son and a pram to fit in it. I paid for a BMW, I exoect a BMW courtesy car.

Excellent customer service from beginning to end. Made to feel valued.

Service text reminded me the day before the service was due, to make sure it was all ok . Staff were very pleasent

Smooth and hassle free.

Very happy to receive progress update; very efficient customer relations, always reliable

Took a whole day for diagnosis to be done for light replacement to then be told part would need to be ordered in. I said I would wait 4 weeks for courtesy car. When I arrived on day was told courtesy car had not been returned by previous customer.

Excellent service

Staff polite and helpful but car is never ready on time.

Very well looked after

Can't fault the service from start to finish

It was a simple brake fluid change. I opted to wait for my vehicle, and was told it would take one and a half hours. I was well looked after during my wait, and my car was, indeed, ready in 90 minutes.

unable to find intermittent electrical fault

Not great communication and both times it has been in it was meant to be valeted and polished which was never done,this has been outstanding since it was never done on collection from the Irvine branch.

special mention to service dept for their courtesy

Nothing seemed to be a problem with them. Exceeded my expectations and carried out work to a high standard within a good timescale. My vehicle was picked up at my work, I was provided with a courtesy car and then my car was dropped off again.

I always feel waiting times are too long.

Pleasant staff & welcoming to service department. Was a little bit disappointed it took 3 weeks to look at fault with key. I was advised work was being done to the workshop ramps etc.

The sales team and the general manager were excellent. But the standard of interior valeting on handover day was dissappointing

Lack of communication and inconvenience. Noises audible from car that were not present when purchased contrary to terms of Approved Used BMW standards. This car does not provide an enjoyable or reassuring driving experience.

I was in for an MOT not a service

Excellent Service and very friendly. No hard sell

Kept up to date by Eryn

See comments for question 1

After buying the car the rear tail light began to stick out. I took it to Harry Fairbairn who the told me I had damaged it and removed it and had glued it back again Very angry as I would not have a clue how to do this and would never attempt such a

Having your car serviced is not a problem. When you have a component failure trying to get it resolved that a different matter. Waiting two weeks before they can book your vehicle in for repair, I would say is not very customer focused.

Appointment was easy to arrange at a convenient time to me. On arrival I was seen punctually and courteously. My car was ready when I expected it to be. Offered coffee, biscuits and a newspaper while I waited, and a courtesy car wash and vacuum.

Checked everything and a little more

Friendly staff member

Finance mix up was disappointing

Great customer service and deal offered by centre.

I've purchased several vehicles from this sales person and he is certainly one of the reasons I return to this centre when interested in a looking at new vehicles. The BMW Genius I dealt with was very friendly and answered all my questions

Sales Manager Razwan Safdar at Harry Fairbairn Kirkcaldy was excellent. Answered every query and provided exceptional service from start to finish

Every thing explained well let's if options to make sure we get the right car

The sales process was very much based on my requirements and business was conducted in a highly professional manner. The car was made available sooner than I expected and that was an added bonus.

Nothing was too much trouble and process simple

No problem with the sales process, my only issue is that when paying the balance, my bank asked for a secondary security check. The only phone available was at reception. I had to answer security questions in public, which was not good.

Superb

I have never been so pleased with by customer service like I received in this garage. I was made to feel comfortable and felt looked after from the minute I came into the show room to speaking with Callum throughout the weeks leading up to collection

Treated very well by staff, friendly and approachable

See above

The good feeling staying with you after you have left the showroom