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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They carried out the work and kept me informed. During these covid times getting to and from the dealer is not always easy but they were very accommodating whenever I managed to arrive.

Service

Staff are well informed and very pleasant

Service

Great service

Service

Provided every thing I needed and nothing was a problem for them to deal with. Could not have done more. Brilliant team.

Service

Very helpful.

Service

Nothing went wrong. Everything done on time. Staff helpful and friendly.

Service

All good

Service

No problems experienced. All progressed as per schedule and car was ready as arranged.

Service

Good service

Service

DOUGLAS PARK, Stirling did everything they could to retain my business and provided an exemplary level of service.

Service

All went smoothly despite still having to cope with the pandemic.

Service

I was informed of the process at all stages of the repair and readiness. Great communication

Service

Good customer service, and basic repair carried out.

Service

Car was recalled for fault which was quickly sorted while I waited with a complimentary wash which was a nice touch !

Service

I was kept informed of what stage my car was at during the service

Service

Friendly service advisor kept me informed on progress with my vehicle

Service

Perfect service, no issues whatsoever. Very friendly & helpful staff.

Service

Good

Service

Good service keep you up to date when working on my car

Service

Very satisfied, as per usual.

Service

Harry Fairbairn made the experience stress free. They were very helpfyl

Service

From arranging service to hand back staff were excellent

Service

understood what was required from the get-go

Service

I felt that the service was very good.

Service

Very Friendly service reps, good service options given, car was collected and dropped off at my home in a timely manor

Service

Efficient and friendly.

Service

Online booking worked a treat and I was kept informed on the progress of my car while it was in for a service. The personal collect and delivery of my car was especially welcomed and appreciated.

Service

Service receptionist Hannah kept us informed on progress throughout the day

Service

service car collected and returned in tiptop condition

Service

Couldn't have been better, they even gave me a courtesy car when I hadn't organised one in advance.

Service

Calum my sales person made everything easy and was there to help with any changes to my 9rder

Service

Quick and very informative

Service

No problems occurred

Service

Excellent customer service - polite, courteous and professional. Car looked after like it should be

Service

Efficient and knowledgeable sales staff. All efforts made ahead of delivery to keep me informed of progress, along with useful links to relevant information and videos on the vehicles key functions. Vehicle handover was to the level expected.

Sales

Very good customer care so far, hopefully that continues. I have found that it's when things go wrong you can really tell what the customer care is like, so time well tell, but so far..excellent.

Sales

No issues at all

Sales

Oh where do I start fantastic from start to finish David Corstorphine was so helpful and I would recommend that he is given some recognition

Sales

The purchase was made online due to COVID regulations, but this was well handles by staff and the communication was generally good. Delivery was permitted at the Centre as restrictions were eased and the experience was personalised and gratifying

Sales

Always felt special and the care and attention was first class.

Sales

Nothing is ever perfect, but this experience was very good and I was happy with how it was handled and handed over. I thought the video done in lieu of in car walkthrough of the controls was very informative. Callum kept me informed of progress.

Sales

Quick & easy service, everything explained

Sales

Could not have been more polite and friendly and were able to answer all of my questions about the car. I have had many BMWs and i am very interested in cars and driving so i know they knew their stuff. Very professional sales team.

Sales

I was well looked after by Callum Graham and all of the staff I encountered throughout the purchase journey, they ensured I was contacted and supported the entire time.

Sales

We were kept informed every step of the way and most of the paper work was carried out by our sales advisor

Sales

Have now dealt with dealership since 2013 and this is the 5th vehicle that we have bought from them, the staff from the Valeters to the General Manager are friendly and professional.

Sales

Cannot fault the service provided