Great service from start to finish staff friendly and knowledgeable

Harry Fairburn Kirkcaldy make the service experience a pleasure, they are always very attentive, knowledgeable as well as efficiently carrying out the work. The important point is that they give me complete trust in their looking after my car.

The latest episode concerns a recall. The dealership told me it could be weeks before they could provide a replacement vehicle whilst mine was in for the recall. They told me to use the BMW Emergency Service, which I did and who were excellent.

Work was carried out timeously, Staff were friendly, price for performance parts was competitive.

I had a query about my cars Adblue usage before the service, This issue was not addressed at the service! I had to arrange an inspection and test of the Adblue usage, this has been done, and I am informed the issue is resolved. I shall wait and see?

Fitted new tires without any issues no damage to the alloy wheels so I was very happy.

Done what was asked.

Again disappointed at the wash & valet. Also felt I was being ripped off with the cost quoted to renew the rear tyres over £200 more expensive than black circles.

Dealt with promptly and kept updated during the day as to progress

The dealer takes a very long time to book anything in to get fixed, and a lack of courtesy cars is terrible.

Not pushy and helped to enable us to get exactly what we needed

Car ready when stated job completed to high standard

I've just had to ask for my car to be checked later this week as my car is intermittently juddering even on the flat straight road. My husbands has taken it on a long run and we've put in ultimate BP diesel but still a problem. Disappointed.

On time; pleasant greeting on arrival; arranged transport when job overran; car valeted; efficient at all times.

Excellent customer service from the staff I've dealt with there. Jacqueline and her colleagues always seem to do as much for the client as is possible for them to do. Sometimes they can't make their price as competitive as I can get elsewhere.

Very helpful and friendly

First class service

The most important factors at Kirkcaldy are the helpful and friendly service advisors. Honesty during the service. Being advised at all stages of the service. The concierge service when being taken to your car and the free valet service.

Should probably be 5, but that would leave no room for improvement.

The service department went out there way to make the experience as painless as possible. Making sure I had a vehicle while my car was being serviced. Even when the job took longer than expected they allowed me to keep the car , thus no inconvenience

Outstanding customer service, car washed and vacuumed at no extra charge and no fuss

Item which was identified to them (squeaking from what appeared to be the exhaust when hot), was not found and is still happening.

Trouble free visit,warranty issues resolved on first visit.

please ask the staff not to make assumptions and to read people's name correctly. the car is mine not my partner's - you assumed it was his and spoke to him and I'm not married so not a 'mrs'...

A QUALITY BRAND WITH THE QUALITY ATTITUDE TOWARDS THE CUSTOMER

Unsuitable courtesy car, only offered a mini cooper convertible when I have a 1 year old son and a pram to fit in it. I paid for a BMW, I exoect a BMW courtesy car.

Excellent customer service from beginning to end. Made to feel valued.

Service text reminded me the day before the service was due, to make sure it was all ok . Staff were very pleasent

Smooth and hassle free.

Very happy to receive progress update; very efficient customer relations, always reliable

Took a whole day for diagnosis to be done for light replacement to then be told part would need to be ordered in. I said I would wait 4 weeks for courtesy car. When I arrived on day was told courtesy car had not been returned by previous customer.

Excellent service

Staff polite and helpful but car is never ready on time.

Very well looked after

Efficiently handled and kept informed throughout the process.

Odette was fantastic

Was kept informed of every step from ordering to delivery. Everything clearly explained. Excellent.

Friendly and made welcome.

The sales staff were great at accommodating my personal time constraints and working with me to make sure I was 100% satisfied.

Finance mix up was disappointing

Everyone was helpful smiling and always willing to help you with being to intrusive

Great customer service and deal offered by centre.

I've purchased several vehicles from this sales person and he is certainly one of the reasons I return to this centre when interested in a looking at new vehicles. The BMW Genius I dealt with was very friendly and answered all my questions

Sales Manager Razwan Safdar at Harry Fairbairn Kirkcaldy was excellent. Answered every query and provided exceptional service from start to finish

The sales process was very much based on my requirements and business was conducted in a highly professional manner. The car was made available sooner than I expected and that was an added bonus.

Every thing explained well let's if options to make sure we get the right car

Nothing was too much trouble and process simple

No problem with the sales process, my only issue is that when paying the balance, my bank asked for a secondary security check. The only phone available was at reception. I had to answer security questions in public, which was not good.

Superb