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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well looked after under current guidelines

Service

Team were friendly. Clearly stretched on resources due to covid

Service

Fast efficient service, regularly updated on progress. As a returning customer it is nice to be recognised by staff, makes the service more personal.

Service

Kirsty was very professional, helpful and she clearly cared about giving great service.

Service

The work was carried out to my complete satisfaction and the car was returned to me in pristine condition at the scheduled time.

Service

Staff are welcoming, the service advisor was so helpful and polite.

Service

Very friendly staff.

Service

The service assistant was very pleasant at booking in time and also at pickup. I had said I needed the car by 1500, she phoned at 1230 to say car was ready. Very good service in Covid Britain.

Service

Could not fault them at all. As they were not doing the 'pick up car at home' at the moment, I was a bit wary of a 'waiting service'. Garage was exceptionally clean, plenty space between seats. Service was completed well within the two hours.

Service

Very helpful and frequently.

Service

Very helpful

Service

Explained in advance, kept informed and done on time, exactly as you would wish for.

Service

Good communication, everything was carried out as expected

Service

The service and feedback was excellent

Service

Eryn, the service adviser, was personable and knowledgable

Service

It was great to receive a video of my car in service and that your technicians found a fault in my rear suspension that was taken care of during my service.

Service

From the initial phone call to then return of my car, I was informed of everything of what to expect and when and how my car was returned (due to covid) brilliant staff

Service

As always exceptional service

Service

Service is excellent

Service

Excellent service

Service

The way they try to give you the BMW experience

Service

I can't think of anything that would improve the service experience.

Service

Great service. Highly Recomended.

Service

Courteous and friendly staff.

Service

Car was treated professionally and was ready on time with good service

Service

I was kept up to date on how my car was getting on with its service. It felt like they were keeping me informed of how my pride and joy was and how it was being treated. This was good to know.

Service

Excellent customer service Warm and professional team

Service

Problem found, parts ordered and repaired in same day.

Service

No issues at all as usual!

Service

Great service delivered in a very Covid 19 protective environment!

Service

Great service. Kept us informed the whole time yhe car was in

Service

Everything was easy with good communication before appointment and car was already on time.

Service

Had no issues, was kept well informed all the way through the process

Service

Staff deliver a high class service and video showing car being checked a great touch

Service

Efficient friendly staff and a covid safe environment. The instructional video was excellent.

Sales

It was really down to the excellent service by Callum Graham as my son in law had just purchased a new car from him.

Sales

Straight forward and easily completed transaction

Sales

Excellent service, staff extremely attentive and courteous.

Sales

I had a few trips into the garage and on all occasions I wasn't kept waiting for any length of time. Very happy with service throughout.

Sales

Excellent service from Jimmy Robertson & Euan Kennedy at H. Fairbairn Kirkcaldy. Showroom is pristine with lovely display of vehicles. All aspects of ordering/delivery were meticulously & professionally handled, but with nice personal touches too.

Sales

Sales Rep worked hard to get the exact model and spec I was looking for.

Sales

All the staff I interacted with at Harry Fairbain were well presented polite and helpfull. The sales agent Mr Robertson's was very knowledgeable with regards to all aspects of the vehical.