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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kept informed all the way through out my car being in the branch. When timings were going to be a problem a new appointment was immediately made and my car was returned to myself in plenty of time.

Service

Easy to book, very polite and efficient service

Service

My service and MOT were done quickly. I was told that one of my tyres was damaged and had to be replaced. I was sent a video clip showing me the damage which I thought was excellent

Service

Organised reliable and delivered what they said they would!

Service

As above friendly and always willing to help and accommodate

Service

Everything went like clockwork

Service

Excellent after care service.

Service

The girl from Harry Fairbairn was very nice and phoned me with update's on my car, the handover off my car was quick and easy...……...very happy with the service.

Service

Everything was perfect

Service

I HAVE no negative criticism.

Service

Everything I asked for I got down .

Service

Impressed with your professional and your care of customer

Service

Very very bad communication

Service

Experienced no issues, all went extremely like clockwork

Service

The whole experience was very poor, service advisor not interested in listening to my concerns over the rear brake hubs, also no update on how things were going.I wish I had gone to a closer dealer (Edinburgh) and not been loyal to Harry Fairbairn

Service

I received a video inspection of the vehicle, and a phone call to let me know that the car was ready. The service cost was clearly stated, and the service documentation was very detailed.

Service

Michael the valet spent most of the day polishing scratches from our car. He did a fantastic job and had our car looking wonderful again. Thank you Michael and BMW.

Service

No issues at all

Service

Good service

Service

First class service even down to been offered hot drinks

Sales

I was told every "Brand new" car would typically have 0-100 miles on the clock. Mine had exactly 100 miles?? Coincidence?? Was promised a first class valet. It certainly was not. The product genie couldn't answer half of my questions.

Sales

Excellent service from the dealership

Sales

I was treated very well by all the staff, and the sales advisor was excellent.