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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was completed as required.

Service

Done on time as previously advised

Service

Well looked after.

Service

when 1st reporting the problem I discovered I was not given the available options for booking I could have had it in quicker service also the problem was not clearly explained at any stage

Service

Very courteous and pleasant to deal with.

Service

There was an excellent level of joined-up communication at this branch. All members of the team worked as one, keeping me fully updated of progress before my visit, and throughout the service. The staff were very knowledgeable and approachable.

Service

All arranged and kept informed at all times. Car returned clean and the whole service explained!

Service

Jackie did all she could to get me out on time

Service

service work completed on time at quoted price, courteous and helpful staff

Service

Garage do their upmost to meet my needs

Service

Have used for several years great to do business with

Service

Although the car was off the road for a week waiting on a part, Jackie at the Kirkcaldy branch kept me informed on a daily basis on how things were progressing and advised that a courtesy car was available if I needed it.She was excellent

Service

A Technician explained to me a difference between a driving experience with run flat tyres and normal ones very well.

Service

Could not of been more helpful.

Service

Service undertaken within time and cost.

Service

Overall customer service was excellent.

Service

no problems encountered

Service

I was very pleased with the service I was given. My car was in for a MOT. Good courteous staff.

Service

Good experience from start to finish

Service

COFFEE,,,,SERVICE AND WELCOMING ATMOSPHERE

Service

Did what was asked and more

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Kept informed and work completed on time

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Boot not hoovered, despite empty and rest of car done.Wipers checked but still not greatAsked for bumper dent to be costed but didnt happen

Service

The issue I had with my vehicle has not been rectified and will most likely occur again.

Service

The staff were welcoming and friendly. I was kept well-informed during the process and the car was ready on time, with no "nasty surprises" waiting.

Service

All handled efficiently but the requirement for a second visit could have been resolved with either more proactive intervention of BMW review.

Service

Good people.

Service

Service is of impeccable standard. Staff were excellent, exceptionally efficient and friendly. Got a video of our car being serviced. Was valeted and took no time at all before we were called to come and collect our car.

Service

Absolutely no issues at all.

Service

The work was done on time etc. But the labour charge for a standard service was high. Therefore only fairly satisfied overall.

Service

I habe been going to this location for 14years. Apart from a few hiccups the service has been very good. Having said that the service section could improve but the sales side are pretty consistent.

Service

The whole team at the showroom was great and i always felt welcome walking in. Even once i had purchased the car and was waiting on delivery, i was welcone to walk in and have a look at the cars in the showroom and show the kids which car

Sales

Kept well informed of time scales and progress given the option of number plates and when there was a short delay I was informed immediately

Sales

Expectations were fully met

Sales
Thank you very much for your continued custom, I hope you enjoy your new car as much as all of your previous one's. Andy King

The smile on faces a I drove our cars a way from the BMW centre.

Sales

I was very satisfied with the overall experience when I collected my new car. Everyone was very helpful

Sales

I felt I was looked after.

Sales

Dealing with Jimmy Robertson over the years makes it easy

Sales
Thank you once again for your repeated custom. Andy King Head of Business

Outstanding service and pleasant staff.

Sales

Raz had my car ready for me on the day I had come home from my holiday and had my private plate on for collection.

Sales
Thank you for your feedback, its great to hear the service was great. Thank you for your business from all the Team in Kirkcaldy

Private registration paperwork was not handled correctly at the beginning of the process so I am still without my private plate 4 weeks on. This has detracted from the overall completely satisfied experience.

Sales
Thank you for your feedback, we have now sharpened up our processes surround the handling of Cherished number plates. Many thanks for your business. Andy King Head of Business