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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Service was completed as required.
Done on time as previously advised
Well looked after.
when 1st reporting the problem I discovered I was not given the available options for booking I could have had it in quicker service also the problem was not clearly explained at any stage
Very courteous and pleasant to deal with.
There was an excellent level of joined-up communication at this branch. All members of the team worked as one, keeping me fully updated of progress before my visit, and throughout the service. The staff were very knowledgeable and approachable.
All arranged and kept informed at all times. Car returned clean and the whole service explained!
Jackie did all she could to get me out on time
service work completed on time at quoted price, courteous and helpful staff
Garage do their upmost to meet my needs
Have used for several years great to do business with
Although the car was off the road for a week waiting on a part, Jackie at the Kirkcaldy branch kept me informed on a daily basis on how things were progressing and advised that a courtesy car was available if I needed it.She was excellent
A Technician explained to me a difference between a driving experience with run flat tyres and normal ones very well.
Could not of been more helpful.
Service undertaken within time and cost.
Overall customer service was excellent.
no problems encountered
I was very pleased with the service I was given. My car was in for a MOT. Good courteous staff.
Good experience from start to finish
COFFEE,,,,SERVICE AND WELCOMING ATMOSPHERE
Did what was asked and more
Kept informed and work completed on time
Boot not hoovered, despite empty and rest of car done.Wipers checked but still not greatAsked for bumper dent to be costed but didnt happen
The issue I had with my vehicle has not been rectified and will most likely occur again.
The staff were welcoming and friendly. I was kept well-informed during the process and the car was ready on time, with no "nasty surprises" waiting.
All handled efficiently but the requirement for a second visit could have been resolved with either more proactive intervention of BMW review.
Service is of impeccable standard. Staff were excellent, exceptionally efficient and friendly. Got a video of our car being serviced. Was valeted and took no time at all before we were called to come and collect our car.
Absolutely no issues at all.
The work was done on time etc. But the labour charge for a standard service was high. Therefore only fairly satisfied overall.
I habe been going to this location for 14years. Apart from a few hiccups the service has been very good. Having said that the service section could improve but the sales side are pretty consistent.
The whole team at the showroom was great and i always felt welcome walking in. Even once i had purchased the car and was waiting on delivery, i was welcone to walk in and have a look at the cars in the showroom and show the kids which car
Kept well informed of time scales and progress given the option of number plates and when there was a short delay I was informed immediately
Expectations were fully met
Thank you very much for your continued custom, I hope you enjoy your new car as much as all of your previous one's. Andy King
The smile on faces a I drove our cars a way from the BMW centre.
I was very satisfied with the overall experience when I collected my new car. Everyone was very helpful
I felt I was looked after.
Dealing with Jimmy Robertson over the years makes it easy
Thank you once again for your repeated custom. Andy King Head of Business
Outstanding service and pleasant staff.
Raz had my car ready for me on the day I had come home from my holiday and had my private plate on for collection.
Thank you for your feedback, its great to hear the service was great. Thank you for your business from all the Team in Kirkcaldy
Private registration paperwork was not handled correctly at the beginning of the process so I am still without my private plate 4 weeks on. This has detracted from the overall completely satisfied experience.
Thank you for your feedback, we have now sharpened up our processes surround the handling of Cherished number plates. Many thanks for your business. Andy King Head of Business