I give top marks as the staff who aim to deliver my requests promptly . my car wiper blades were ordered and fitted in the matter of hours with great communication along the way. Kept in the loop and always refreshments when in showroom.
I went in to get a tyre puncture repaired on my M235i They kindly said it would be free of charge. Unfortunately the alloy received a little damage. However this was rectified without hesitation. I cannot fault the way they looked after me.
Seamless operation from start to finish.
If I feel I have had poor service I would politely say so. If I have had good service I also speak up. I actually phoned to thank the people who carried out the work because it was excellent.
I was advised the air bag re-call would take approx. 90 mins.The work was completed in under 90 mins.My car was also valeted and washed.
Helpful polite great service.
Trouble free, everything explained
Everything about the dealership gives the reassurance of efficient professionalism but in a friendly manner. To be honest in 40 years of motoring this is the best dealership I have experienced. I would heartily recommend them to anyone.
Good communication and service
The work was carried out to my satisfaction and in good time
The friendliness and professionalism shown by the staff
We were kept informed of the whole process and were given access to a video feed to see for ourselves
Excellent customer service from Unice however Im not convinced that the issue I went in with was resolved properly. I still have an issue with breaks but not sure I will bother going back as Ive lost faith in the branch.
Quality of car, professional service and extremely competent staff.
Excellent workmanship and communication.
Will never use them again
Friendly, calm, helpful, no hassle service.
A well deserved 5, due to the fact that the team in Kirkcaldy go above and beyond.
Very friendly and helpful staff
trye pressure wrong wrong levels of add blue added valet not done properly
Disappointed very poor service let down on a massive scale
Very helpful service department and accommodating great concierge
Despite alerting at the service that there was a problem with the cd which was not rectified and they did not inform me I then had another visit arranged about another matter and I mentioned the cd but I have to arrange a third visit for this
Kept informed , sent a citnow video, all staff very friendly
Took longer than I was told and valet wasn't the best
Time from walking in the door to pre-booked service starting was on the long side.
It was fine, the staff were friendly enough but for me overly. I completely understand customer satisfaction is paramount but I recon if Id asked someone to tie my shoe laces in there they wouldve done it. Relax guys.... were all human after all
On previous occasion, car was returned much later than promised but overall very good d levels of service
From the meet and greet to the service admin personnel, all very welcoming and knowledgeable with the added feeling of being important and special to them.
Service carried out without causing any disruption to my daily workload
I was not completely satisfied due to the time it took both when buying the car and when picking up the vehicle. My wife and myself were left waiting on our own one a number of occasions especially during our first visit.
service completed 30 minutes later than originally advised
Very efficient service dept.
Same as before. Easy to drop my car off & it was available in a timely manner
Good communication and explanation of what was needed for my car.
Service MOT mini valet and car washed all in one visit.
no appointment emergency tyre replacement
The price and service was very good.
Fixed problem eventually but I was without a car for three days, not offered courtesy car. Poor ??
I was treated very well by all the staff, and the sales advisor was excellent.
Charmaine Wright is an excellent salesperson, dealt with my queries easily and allowed me to own a 335d, my dream car
First class service from a very knowledgeable professional salesman
The salesman was brilliant
From start to finish my experience was awesome especially the unveiling of my car that was fantastic and made me feel amazing.
Excellent service from Razwan Safdar
Thank you very much for your feedback and thank you once again for your business, Andy King, Head of Business
Harry Fairbairn Kirkcaldy
Carberry Place KY1 3NQ
