would had preferred a courtesy car

all work complete and explained including the intermittent electrical lighting fault which they couldn't repeat

Appointment exactly when I wanted it and all staff were attentive and friendly

Everything is take care of and with a smile too.

Warm welcome

Thrilled with the service received

Excellent friendly service from everyone from David in the parts dept, the technician (who had an infectious love of all things BMW and M) to the service advisers and the salesmen we chatted to. Even my wife was impressed which is a hard thing to do!

I was happy with the whole experience from entering the service department, as I was received by the staff who were pleasant and informative. I was also offered some refreshments and transportation home if I had require

A friendly and efficient service with great communication. The video online was clear and informative and the car was ready on time and clean and vacuumed.

Great service received

Looked after well and continuously updated.

Completely satisfied. Waiting to hear back regarding a service package for our new car. If you can put together a great deal on the servicing plan, over the 4 years of our PCP that'd be an extra bonus.

The ladies in the service department are very good, and handle the client very well

The communication, reliability and personal service were exceptional.

No hassle they sent one of their staff to collect and deliver the vehicle from and return to my home address

Customer service

Everything was as expected and delivered on time and in a quality manor .

They fixed the car within an acceptable time, and communicated well.

Excellent customer service. Treated as if custom matters.

Could have been given a courtesy car and not being able to have it done the weekend was an inconvenience

Again, happy to have the problems fixed but was a bit concerned previously. Will be avoiding car washing in the future - and, sincerely, appreciated the way it was resolved. Eryn and George are heroes and deserve an absolutely huge credit.

Excellent service provided

Staff very courteous throughout

Erin promptly made appointment for me the same day

Service experience was efficient as usual.

Never any problems.

Friendly, competent and professional support

Issue has returned in some form and couldn't get speaker interference issue fixed

My wife and I both had Vauxhall's and after servicing, next door with Peter Vardie, the cars were fully valeted, so a partial valet from BMWwas dissapointing.

As above. I was also advised to VT my own vehicle which in the end has ended up being the wrong decision as I had issues financing my new vehicle. I had negative equity and I think this was the best way for the branch to sell me another vehicle.

Excellent communication and information flow on status during the day

I arrived as agreed and there was a curtsy car awaiting. My car was fixed when I returned.

Good service only thing they didn't do was tyre pressures on the service at other places I've had that but overall nothing to complain about

seen on time & finished on time

Had no issue with the whole process

All completed as discussed when the car was brought in.

I'm currently experiencing difficulty with Harry Fairbairn service, which will hopefully yet be resolved. They binned a new tyre (upgrading to runflat) I'd requested to keep as spare. Apparently the phonecall is being checked but I've not heard back

Quick and professional.

I have found Harry Fairbairn to be helpful and informative.

Staff informative & helpful

Great service

Very experienced service staff

Quick and did as requested

Efficient.... kept up to date on progress

Seamless customer service from start to finish.

Very unhappy

We are treated like friends as soon as we enter the premises and the car always looks brand new when we pick it up

From the girl greeting myself at the door to the service team them self they are first class and made me feel really welcomed.

Been dealing with BMW/Mini dealers all over the U.K. this dealer is the best I have experienced

Great informative

Staff were excellent throughout, got a generous amount of time to test drive including a chance for my wife to drive it which was really helpful. Car arrived in no time and got a a good overview of the car on the day we picked it up.

My third purchase of a new BMW from the same dealer and each time have been very satisfied with the whole process.

Could not fault the experience, from first tentative enquiry to purchase and beyond, via test drives and tracking the progress of the car delivery date.

Features clearly explained, car was immaculate on pick up and the experience felt like it was special

From going for a test drive to delivery was a relatively easy experience.

Everyone at the Kirkcaldy branch were so nice especially Jimmy Robertson could not fault them went above and beyond

I have always dealt with Jimmy Robertson with my last 5 cars from BMW Kirkcaldy and can't emphasize how nice and professional Jimmy is with everything, from looking for the right car to collection of it.

I was dissatisfied that the quote agreed via email has changed after I have paid the initial deposit. The delivery took longer than expected. I was unable to activate complimantary 7 days driveaway insurance.

I was completely satisfied with the purchase of my new vehicle and the service from all staff. Reception staff were also very welcoming on arrival at the BMW Centre.

Excellent service provided. Great communication, and friendly service. Car looked amazing at pick up!

The sales rep was very clear and kept me in loop of when the car was being delivered and when be able to pick up not sitting in dark not knowing what was going on

Service was as expected...

Jimmy Robertson fully understood my requirements and delivered a deal to exceed my expectations.

the service was first class kept informed all through the process

I have been a customer of the Harry Fairbairn dealership since 2012, and I am on first name terms with their sales people.