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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

would had preferred a courtesy car

Service

all work complete and explained including the intermittent electrical lighting fault which they couldn't repeat

Service

Appointment exactly when I wanted it and all staff were attentive and friendly

Service

Thrilled with the service received

Service

Warm welcome

Service

Everything is take care of and with a smile too.

Service

I was happy with the whole experience from entering the service department, as I was received by the staff who were pleasant and informative. I was also offered some refreshments and transportation home if I had require

Service

A friendly and efficient service with great communication. The video online was clear and informative and the car was ready on time and clean and vacuumed.

Service

Great service received

Service

Looked after well and continuously updated.

Service

Completely satisfied. Waiting to hear back regarding a service package for our new car. If you can put together a great deal on the servicing plan, over the 4 years of our PCP that'd be an extra bonus.

Service

The communication, reliability and personal service were exceptional.

Service

The ladies in the service department are very good, and handle the client very well

Service

No hassle they sent one of their staff to collect and deliver the vehicle from and return to my home address

Service

Customer service

Service

Everything was as expected and delivered on time and in a quality manor .

Service

They fixed the car within an acceptable time, and communicated well.

Service

Excellent customer service. Treated as if custom matters.

Service

Again, happy to have the problems fixed but was a bit concerned previously. Will be avoiding car washing in the future - and, sincerely, appreciated the way it was resolved. Eryn and George are heroes and deserve an absolutely huge credit.

Service

Could have been given a courtesy car and not being able to have it done the weekend was an inconvenience

Service

Excellent service provided

Service

Erin promptly made appointment for me the same day

Service

Staff very courteous throughout

Service

Service experience was efficient as usual.

Service

Friendly, competent and professional support

Service

Never any problems.

Service

Issue has returned in some form and couldn't get speaker interference issue fixed

Service

My wife and I both had Vauxhall's and after servicing, next door with Peter Vardie, the cars were fully valeted, so a partial valet from BMWwas dissapointing.

Service

As above. I was also advised to VT my own vehicle which in the end has ended up being the wrong decision as I had issues financing my new vehicle. I had negative equity and I think this was the best way for the branch to sell me another vehicle.

Service

Excellent communication and information flow on status during the day

Service

I arrived as agreed and there was a curtsy car awaiting. My car was fixed when I returned.

Service

Good service only thing they didn't do was tyre pressures on the service at other places I've had that but overall nothing to complain about

Service

seen on time & finished on time

Service

Had no issue with the whole process

Service

All completed as discussed when the car was brought in.

Service

I'm currently experiencing difficulty with Harry Fairbairn service, which will hopefully yet be resolved. They binned a new tyre (upgrading to runflat) I'd requested to keep as spare. Apparently the phonecall is being checked but I've not heard back

Service

I have found Harry Fairbairn to be helpful and informative.

Service

Quick and professional.

Service

Staff informative & helpful

Service

Very experienced service staff

Service

Quick and did as requested

Service

Great service

Service

Efficient.... kept up to date on progress

Service

Seamless customer service from start to finish.

Service

Very unhappy

Service

We are treated like friends as soon as we enter the premises and the car always looks brand new when we pick it up

Service

From the girl greeting myself at the door to the service team them self they are first class and made me feel really welcomed.

Service

Been dealing with BMW/Mini dealers all over the U.K. this dealer is the best I have experienced

Service

Friendly and for the most efficient enough

Service

Great informative

Sales

Staff were excellent throughout, got a generous amount of time to test drive including a chance for my wife to drive it which was really helpful. Car arrived in no time and got a a good overview of the car on the day we picked it up.

Sales

My third purchase of a new BMW from the same dealer and each time have been very satisfied with the whole process.

Sales

Could not fault the experience, from first tentative enquiry to purchase and beyond, via test drives and tracking the progress of the car delivery date.

Sales

Features clearly explained, car was immaculate on pick up and the experience felt like it was special

Sales

From going for a test drive to delivery was a relatively easy experience.

Sales

Everyone at the Kirkcaldy branch were so nice especially Jimmy Robertson could not fault them went above and beyond

Sales

I have always dealt with Jimmy Robertson with my last 5 cars from BMW Kirkcaldy and can't emphasize how nice and professional Jimmy is with everything, from looking for the right car to collection of it.

Sales

I was dissatisfied that the quote agreed via email has changed after I have paid the initial deposit. The delivery took longer than expected. I was unable to activate complimantary 7 days driveaway insurance.

Sales

I was completely satisfied with the purchase of my new vehicle and the service from all staff. Reception staff were also very welcoming on arrival at the BMW Centre.

Sales

Excellent service provided. Great communication, and friendly service. Car looked amazing at pick up!

Sales

The sales rep was very clear and kept me in loop of when the car was being delivered and when be able to pick up not sitting in dark not knowing what was going on

Sales

Service was as expected...

Sales

the service was first class kept informed all through the process

Sales

Jimmy Robertson fully understood my requirements and delivered a deal to exceed my expectations.

Sales

I have been a customer of the Harry Fairbairn dealership since 2012, and I am on first name terms with their sales people.

Sales

From my initial visit to the garage I couldn't fault the attention I was given and nothing was any trouble for the sales department who were very friendly and attentive.