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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From start to finish whether buying a BMW or servicing requirements of my vehicle the end to end customer experience is excellent and consistently high. The service technicians are great and the video vehicle health checks are highly informative.

Service

Usual very competent service Very good to deal with

Service

Despite covid restrictions all service requirements made sure I was as safe as could be. I was kept informed of progress and my vehicle was returned to me washed and vacuumed.

Service

In and out in no time!

Service

Excellent service, really appreciate the pick up and deliver service.

Service

Really good customer support from Hannah. The whole process was clear, fast and effortless.

Service

I used this dealership as this is where I bought my car from, so I like to use the dealership i purchase my cars from for servicing so I get to know staff and get a good relationship with them. Appointment given within 3 days of going online.

Service

The staff at Harry Fairbairn Kirkcaldy are very helpful and friendly.

Service

Accurate assessment of required work.

Service

I have previously purchased my BMWs through another dealer, but was required to use Harry Fairbairn due to COVID restrictions. My experience was excellent, from the initial call, through to return of my vehicle.

Service

Efficient, friendly. Kept me advised of progress of work being done. Helpful

Service

Easygoing

Service

No hitches.

Service

I can't think of an area which could have been significantly improved.

Service

Good pre booking information. Friendly staff at dealership and prompt resolution of issues that arose ie warranty repairs

Service

Service was carried out promptly and efficiently.

Service

Eunice Myles in the Harry Fairbairn Kirkcaldy service department is professional and ensures exceptional customer service

Service

They were so helpful and made it all so easy

Service

The problem I had was identified and resolved. I was kept in loop at all times.

Service

Very helpful and keeping in touch when the car was ready

Service

Easy and very helpful to drop off and collect plus good contact in between

Service

I was kept informed regularly about the progress of my repair and delivery of the part required.

Service

No problems car picked up and delivered as arranged

Service

Service is really excellent. Lovely young man picked up my car and returned it then came back again to fit windscreen wipers which were not in stock. Also Eunice was great, took forward my concern about wipers and got it sorted no problems. 10/10

Service

No issues

Service

Considering COVID restrictions, Overall experience contained no issues

Service

Nice to be kept informed

Service

No complaints. Very efficient

Service

No issues at all

Service

Lovely place and staff and waiting area

Service

The service is always as expected.

Service

First class service from start to finish

Service

All staff at Harry Fairbairn are always courteous and always ensure that you are satisfied with all aspects of their work.

Service

Friendly helpful service

Service

Handovers and service was Really good

Sales

quick and painless