The sales team and the general manager were excellent. But the standard of interior valeting on handover day was dissappointing

I was in for an MOT not a service

Lack of communication and inconvenience. Noises audible from car that were not present when purchased contrary to terms of Approved Used BMW standards. This car does not provide an enjoyable or reassuring driving experience.

Excellent Service and very friendly. No hard sell

Kept up to date by Eryn

See comments for question 1

Having your car serviced is not a problem. When you have a component failure trying to get it resolved that a different matter. Waiting two weeks before they can book your vehicle in for repair, I would say is not very customer focused.

After buying the car the rear tail light began to stick out. I took it to Harry Fairbairn who the told me I had damaged it and removed it and had glued it back again Very angry as I would not have a clue how to do this and would never attempt such a

Checked everything and a little more

Appointment was easy to arrange at a convenient time to me. On arrival I was seen punctually and courteously. My car was ready when I expected it to be. Offered coffee, biscuits and a newspaper while I waited, and a courtesy car wash and vacuum.

Friendly staff member

On the day you were good

Efficiency seemed very obvious and my car was collected and ready on time agreed

The complete professional and competence of all involved with the care of my car

Setting aside the lack of courtesy car, I have no issues at all re service provided. All staff I had involvement with were very helpful.

I have the service plan which I recommend. My car was ready at the given time.

Seamless service

Very nice to deal with...also members of staff communicate through FB messenger which is how I like to do Buisness....this dealership has a more modern approach to dealing with customers...very impressed.

It took far too long for a basic oil service, but otherwise the work was acceptable.

It was very good and helpful

Pleasant efficient service.An enjoyable experience at Harry Fairbairn Kirkcaldy.

Work carried out efficiently and timeously.

Superb service.

Car was serviced and mot checked as arranged and details of the work was explained and price quited

Exemplary service received from Harry Fairbairn BMW Kirkcaldy.

On booking MOT I requested that it be done first thing as I was a waiting appointment. I was told at it had not been booked as a waiting appointment but they would do it asap. I arrived at 8.40 am and left at 11.40 am, it passed. Too long for an MOT

completely satisfied

The service Manager mr Jon foster is the most person I have spoken to in a long time and certainly not what I was expecting.

Matter dealt with in quiet and efficient manner

Mistake was made in tyre sizes but quickly rectified

Only interested in fleecing the customer £150 an hour (really)

they quoted a good price in a straight forward way, and they stuck by it, they helped rearrange my date too

It was easy to book the car for the service.

Kept informed on up to date position by Erin

After initial visit my car went into safe mode,returned car and technician rechecked and found an air feed pipe had not been resecured properly,was repaired while I waited.

I knocked a star off because I didn't get my phone call returned.

Call Centre made appointment with me and gave me times for car in and car out. On arrival at garage was told car would not be ready at arranged time (2pm) , but 5pm instead. No point in Call Centre making appointments if garage cannot honour them.

Kept uptodate with progress of the service to my car

Good service however 2 days after the service both the front/rear tow-bar cover have fallen off.

On this occasion I took my car in for a service but they were unable to carry out the work because the correct oil filter was not in stock. The service advisor was very apologetic and the work was carried out satisfactorily a fortnight later.

Very welcoming ambience in the dealership, with competent, knowledgeable, approachable staff. All work carried out to a high standard with car delivered back in a clean condition. Only slight downside was that it took over 3 hours to carry out job.

Nice people,good service

Very happy with the service

I have spent approximately £110 thousand pounds over the last 9 years on BMW cars and i retire in 2 years with a big lump sum, i won't be spending it at your dealership the after service has got horrendous and on this occasion worse.

The level of service is what I would expect from a reliable and reputable dealership

Good experience and good service

Car in for 2 x warranty issues. Faults still occurring after visit.

Went as expected

Delighted with service overall

Treated very well by staff, friendly and approachable

See above

The good feeling staying with you after you have left the showroom

As of the above Staff were all very polite & helpful with their suggestions & advice Jimmy Robertson was first class kept us informed & helped us with his great advice on the car

Very helpful and polite.

Quick and problem free.

Service was first class

Friendly, honest and professional service with no hard sell that met my requirements perfectly. Great customer care on collection of my new vehicle.

The vehicle didn't come with heated seats. It was in the last model I had and expected it this time as well. To be honest I thought this would come as standard.

Bmw representive was amazing with us

First class care and service.

Good service all round

Salesperson had excellent people skills

Perfect

Highly professional & knowledgeable staff ensured my purchasing experience was 1st class, informed and a pleasure.

The service provided was very satisfactory and I appreciated the time that the Harry Fairbairn staff spent with me explaining my queries.

Chris was first class.