I'm currently experiencing difficulty with Harry Fairbairn service, which will hopefully yet be resolved. They binned a new tyre (upgrading to runflat) I'd requested to keep as spare. Apparently the phonecall is being checked but I've not heard back

Quick and professional.

I have found Harry Fairbairn to be helpful and informative.

Staff informative & helpful

Quick and did as requested

Great service

Very experienced service staff

Efficient.... kept up to date on progress

Seamless customer service from start to finish.

From the girl greeting myself at the door to the service team them self they are first class and made me feel really welcomed.

Very unhappy

We are treated like friends as soon as we enter the premises and the car always looks brand new when we pick it up

Been dealing with BMW/Mini dealers all over the U.K. this dealer is the best I have experienced

Friendly and for the most efficient enough

Work undertaken as requested and expected, in an efficient manner and friendly service.

From the minute I left my keys with the Centre I was kept up to date with progress and advised when my car would be ready and able to be collected. This included an audio video of my car during service which was very satisfying and reassuring.

Poor service

poor service and inconvenience to me having to drive from Perth and back again for repairs needed on the car which was the dealership issue. Waited weeks before the car was finally booked in and sorted.Eunice was professional when car was in.

Service completed. Small warranty issue fixed.

There was a couple of items that weren't working after I collected my car. I went back to see them and was told that they had nothing to do with the job carried out on my vehicle. The steering wheel adjustment wasn't working after and I know it was b

Top notch, cant fault them (even though being part of the Arnold Clark Group i would like to) Staff friendly and helpful to the max, a credit to any organisation

Great service from salesman involved but personally i felt the paperwork involved took far too long at handover between Arnold Clark and BMW almost duplicated.

Again great customer service

Service advisor was not fully aware or understood the issue and just read the technicians report to me

The car servicing is carried out as required and normally no problems.

Prolonged waiting time and part of promised service not done due to ''computer server issues''

Harry Fairbairn representative collected my vehicle from my house and returned it later the same day having had the suspect part replaced.The driver who dealt with us was friendly,cheerful and a credit to BMW

The staff at reception were fabulous and the girls who dealt with me for drop off and pick are really professional. No fault there. My issue lies with the policy of courtesy cars or alternative options.

Staff are courteous and friendly. I find it quite intimidating taking my car to be serviced as I'm not mechanically minded. I did not feel intimidated during my visit at Harry Fairbairn Kirkcaldy.

Excellent service and friendly staff

Great service , offered us a courtesy vehicle , arranged a lift , very helpfull

Initial enquiry was not followed through to completion

The valeting was not done to the standard of any previous valeting experience... anywhere....

Car taken on time and returned after its service in pristine condition.

This may be a bit unfair, because the service staff were ok speaking to them face to face. Although the advertised cost on their website was over 30% cheaper than the price quoted at the garage. They did however offer a small discount.

Full service carried out as expected was emailed and text about updates during service of vehicle and was ready on time

Work carried out on time and information in regard to the condition of the car delivered through a video

Extortionate hourly rate charge for a mechanic

Service was good, communication good which for me is very important. I liked the video. It was all very easy.

Great service from start to finish staff friendly and knowledgeable

Harry Fairburn Kirkcaldy make the service experience a pleasure, they are always very attentive, knowledgeable as well as efficiently carrying out the work. The important point is that they give me complete trust in their looking after my car.

The latest episode concerns a recall. The dealership told me it could be weeks before they could provide a replacement vehicle whilst mine was in for the recall. They told me to use the BMW Emergency Service, which I did and who were excellent.

Work was carried out timeously, Staff were friendly, price for performance parts was competitive.

I had a query about my cars Adblue usage before the service, This issue was not addressed at the service! I had to arrange an inspection and test of the Adblue usage, this has been done, and I am informed the issue is resolved. I shall wait and see?

Fitted new tires without any issues no damage to the alloy wheels so I was very happy.

Done what was asked.

Again disappointed at the wash & valet. Also felt I was being ripped off with the cost quoted to renew the rear tyres over £200 more expensive than black circles.

Dealt with promptly and kept updated during the day as to progress

The dealer takes a very long time to book anything in to get fixed, and a lack of courtesy cars is terrible.

Service was as expected...

I have been a customer of the Harry Fairbairn dealership since 2012, and I am on first name terms with their sales people.

From my initial visit to the garage I couldn't fault the attention I was given and nothing was any trouble for the sales department who were very friendly and attentive.

Time convenient on date that we requested. Welcomed at dealership, courteous and attentive staff completed hand over without delay. Car in excellent condition and full operational set-up explained prior to departure.

Callum Graham and the BMW Genius were very friendly, informative and helpful.

Mercedes Benz was a far better experience at Arnold Clark.

Efficiently handled and kept informed throughout the process.